Job Description

Position Title: Sr. Operations manager

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Location: Chennai

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Industry Preferred: Manufacturing, Automobile, Facility Management, Hospitality

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Overview of the role:

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Responsible for all existing operational contracts, contract retention, contract growth and development within the relevant area and strengthen the portfolio, reputation and image of Sodexo.

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Key Responsibilities

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- Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP
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- Responsible for the delivery and expansion of sales and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures
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- Support new business development through the promotion and costing of products & services and response to tenders & proposals which deliver current business in Sodexo’s Integrated Facilities Management activities
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- Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client
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- Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements
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- Prepare timely and accurate financial and qualitative reports; Report on the same to the Regional Head-Operations on a monthly basis and as and when required
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- Be proactive in the recovery of overdue, if any,



owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively
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- Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required
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- Laise with team to ensure alignment with the business goals and vision of Sodexo.
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- Ensure quality of work by adhering to Sodexo service standards
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Qualifications:

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- Bachelor's degree or higher in Operations, Business, Facilities Management, or a related discipline, combined with experience in both Technical and Soft Services
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- Minimum of 13 years of managerial experience within a contracting, facilities management, or integrated services environment
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- Proven experience managing multi-site operations within diverse and multicultural work environments
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- Strong understanding of non-core business functions and support services
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- Extensive knowledge of the facilities management and outsourced services sectors, with regional market expertise preferred
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- Should carry strong leadership capabilities with a track record of team development and performance management
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- Solid commercial acumen with a customer-centric approach to service delivery
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- Ability to thrive in a fast-paced, dynamic, and demanding operational environment
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📌 Operations Manager (Chennai)
🏢 Sodexo
📍 Chennai