Duties:

- Develop and maintain Certification Exam Items to assess technical proficiency of the Now Platform.
- Map competencies in Certification Pools to terminal course objectives.
- Lead a training portfolio's Psychometric Analysis activities.
- Develop and maintain Certification Simulator Test Items.
- Develop and maintain Certification Test Prep eLearning videos.
- Develop and maintain Certification supporting documentation (e.g. Blueprints, course descriptions, and other specification docs).
- Develop and maintain Certification results reporting and analytics.
- Act as a liaison between the Certification and Curriculum Development teams.
- Establish relationships with key stakeholders and subject matter experts to develop high quality and accurate Certification exam items and supporting assets.

- Adhere to timelines and schedules for product deliverables and maintain up to date and accurate project plans throughout the duration of the project.

- Review test items created by other item writers for quality and adherence to project standards and specifications.
- Pro-actively create/improve operational processes.

Skills:





- At least 2-5 years' of experience writing exam questions, answers, and distractors for use in various types of technical/software focused assessments.
- Excellent writing and editing skills, with a good understanding of English grammar and punctuation.
- Flexibility to work US hours (20-25 % of the work time)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Ability to handle multiple tasks, prioritize work, and work under tight deadlines.
- Communicate to stakeholders and team members with clear and detailed presentations, and ability to effectively lead productive meetings.
- Robust technical knowledge of web technologies and working in a SaaS environment.
- Strong working knowledge of MS Office applications (Word, Excel, PowerPoint, Teams).
- Experience with the Pearson VUE and iTS platforms is a plus.
- Experience with the ServiceNow Platform is a plus.
- Experience with Learning Management Systems (LMS) is a plus.

📌 Technical Certification Developer - III || REMOTE (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru