Job Description Customer Success - Team Lead
n Location: Lower Parel, Mumbai, India
n Experience: 7 –12 years
n Role & Responsibilities
n · Develop an intimate understanding of your customers' businesses
n Lead a Team of 2-3 CSMs
n · Develop a network of champions within each account through education, coaching and strong influencing skills
n · Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
n · Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
n · Be an expert on trends and best practices for digital marketing and analytics
n · Enlighten our customers with insights garnered from their own data and industry trends
n · Ensure customers get maximum value from customer engagement by leveraging full platform functionality
n · Handle customer concerns with confidence, putting them at ease
n · Generate Case Studies, Testimonials & PR from customers
n Qualifications
n · 7 to 12 years of experience in CRM or Customer Success (Ideal)
n · Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
n · Ability to work with cross-functional teams
n · Strong project management and time management skills
n · Ability to identify and implement process improvements
n · Strong problem-solving skills – diagnosis,



root-cause assessment, option evaluation and resolution
n · Ability to communicate clearly and strategically with clients, team members, and the marketplace
n · Ability to respond quickly to critical issues and roadblock
n · Excellent presentation skills
n Opportunities
n · Learn best of the marketing technologies and concepts
n · Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
n · Represent on behalf of customers/company at different forums/webinars
n · Lead a team of 2-3 CSMs
n Why Netcore?
n Netcore (https://netcore.ai/) is a leading comprehensive customer engagement platform that powers interactions between consumers and the brands they love. Headquartered in Mumbai, we have a global footprint in 20+ countries across the Americas, EMEA, and APAC. We are proud to be certified as a Outstanding Place to Work for eight consecutive years.
n Life @ Netcore:
n A career at Netcore is more than just a job — it's an opportunity to shape the future. If this sounds like a place where you can thrive, we can't wait to meet you!
n If this sounds like a company you would like to be a part of, and a role you would thrive in, please don't hold back from applying! We need your unique perspective for our continued innovation and success!
n So let's converse! Our inquisitive nature is all keen to know more about you.

📌 Customer Success - Team Lead (Raigarh)
🏢 Netcore
📍 Raigarh