Job Description

About the role

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We are looking for a Customer Support Executive who can handle customer queries, follow-ups, order-related concerns and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, be patient with customers and have strong coordination and problem-solving abilities.

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Key Responsibilities

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- Handle customer queries through calls, WhatsApp, Instagram and email.
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- Respond to customer inquiries and provide accurate information about products, orders and delivery timelines.
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- Manage customer follow-ups and ensure no inquiry is missed.
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- Track order status and coordinate with internal teams for timely updates.
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- Handle customer complaints, concerns and escalations professionally.
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- Coordinate with Sales, Production, Dispatch and other teams to resolve customer issues.
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- Maintain accurate customer information, inquiry records and follow-up details in the CRM.
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- Provide after-sales support and ensure a positive customer experience.
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- Identify opportunities to assist the sales team with lead follow-ups and conversions.
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- Maintain a professional and customer-friendly approach in all interactions.
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Required Skills

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- Excellent verbal and written communication skills.
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- Solid customer handling and relationship management skills.
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- Good follow-up and coordination skills.
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- Strong problem-solving and decision-making ability.
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- Patient, polite and professional approach towards customers.
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- Ability to handle multiple customer conversations simultaneously.
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- Basic knowledge of CRM and MS Excel.
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- Comfortable using WhatsApp Business, email and social media platforms.
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- Ability to work effectively with different internal teams.
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Preferred skills

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- Experience in Customer Support, Customer Service, Client Servicing or Customer Success.
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- Experience in Fashion, Textile, Apparel, Retail or E-commerce will be an advantage.
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- Experience handling orders, complaints and after-sales support is preferred.
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Languages

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English and Hindi required. Gujarati will be an added advantage.

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Who we are looking for

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Someone who genuinely enjoys helping customers, solving problems and building positive customer relationships, while ensuring every customer receives a smooth and professional experience with Fabric Pandit.

📌 Customer Support Executive (Devsaki)
🏢 Fabric Pandit
📍 Devsaki