Identify potential risks/ control issues from various available records/ sources for timely remediation and strengthening internal controls.

Co-ordinate with BORMs/Process owners to ensure independent validation of RCMs and RCSA results shared by Business and Support Functions.
Review various available sources like GLs, System generated/ ad hoc operational reports, IT incidents log, Info Sec security logs, Customer Complaint data, Operations error log, etc. using analytics/ or manual review procedures to identify potential risk/ control issues.
Discuss identified potential risks/ control issues with Team Lead-ORM and Head-ORM for further investigation, reporting and remediation, as appropriate.

Support KRI monitoring process for monitoring risk levels and direction.

Collect, analyze and prepare KRI breach report along with root cause, actions, action owners and timelines for review of Team Lead -ORM and Head-ORM.
Ensure timely publishing of correct KRI breach report to all stakeholders.





Manage open issues and actions from various sources for closure &/ or timely escalation of overdue items to strengthen ORM governance and oversight.

Implement Issue and Action Management process by ensuring following -

Build a comprehensive tracker for issues and actions emanating from various source like approved Product notes/ revisions, review of SOPs, RCM reviews, RCSA results, KRI monitoring, Incident reporting including insurance claims, ORMC, RMC, etc.
Ensure periodic follow-up for timely and correct updation of tracker to facilitate availability of relevant data to various stakeholders.
Ensure timely reporting &/or escalation of overdue open issues &/or actions.

Assist in strengthening governance over outsourcing of financial service activities.

Implement approved Outsourcing Policy and various aspects of Outsourcing SOP.
Annual review of Outsourcing Policy and SOP for changes, if any.
Assist Head- ORM in ensuring adequate governance over outsourcing of financial serv

📌 Team Member (India)
🏢 Aditya Birla Capital
📍 India