Job Description

WE'RE HIRING – CUSTOMER SUCCESS INTERN & FULL-TIME | KASPLO

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Kasplo is looking for customer-focused and enthusiastic individuals to join our Customer Success team in Bangalore.

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If you enjoy communicating with customers, solving problems, understanding customer needs, and building strong relationships, this is a great opportunity to build your career in B2B SaaS Customer Success.

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Location: Bangalore

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Work Mode: Work from Office

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Employment Type: Full-time / Internship

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Experience: Freshers / Recent Graduates / 0–1 year

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What you'll do:

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• Communicate with customers through calls, email, WhatsApp, and other channels.

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• Assist customers with onboarding and product adoption.

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• Understand customer requirements and help them get maximum value from the product.

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• Handle customer queries and coordinate with internal teams for issue resolution.

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• Conduct regular follow-ups and maintain strong customer relationships.

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• Track customer interactions, requirements, and issues using CRM tools.

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• Collect customer feedback and share insights with the internal teams.

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• Support customer engagement and retention initiatives.

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What we're looking for:

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• Excellent verbal and written communication skills.

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• Strong interpersonal and relationship-building skills.

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• Customer-first attitude.

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• Good follow-up and organizational skills.

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• Ability to understand customer requirements and communicate clearly.

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• Willingness to learn and work in a fast-paced B2B SaaS environment.

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• Prior internship or experience in sales, business development, customer support, or other client-facing roles is an added advantage.

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What you'll do:

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• Manage customer relationships throughout the customer lifecycle.

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• Drive customer onboarding and product adoption.

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• Understand customer requirements and ensure timely resolution of issues.

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• Conduct regular customer follow-ups and engagement activities.

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• Identify customer concerns and potential churn risks.

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• Coordinate with Product, Sales, Support, and other internal teams.

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• Maintain accurate customer information and interactions in CRM.

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• Collect customer feedback and communicate actionable insights to internal teams.

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• Contribute to customer retention, engagement, and overall satisfaction.

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What we're looking for:

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• 6 months - 1 years of relevant experience.

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• Strong communication and interpersonal skills.

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• Customer-first approach and problem-solving mindset.

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• Good stakeholder management and follow-up skills.

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• Experience working with CRM tools is a plus.

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• Prior B2B SaaS experience is preferred.

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COMPENSATION

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Customer Success Intern: ₹15,000–₹20,000 per month

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Customer Success Executive: ₹3–₹4 LPA

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Compensation for experienced candidates may vary based on experience and skill set.

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WHY JOIN KASPLO?

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• Hands-on experience in B2B SaaS Customer Success

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• Exposure to customer onboarding and product adoption

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• Opportunity to work directly with customers

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• Exposure to CRM and customer lifecycle management

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• Opportunity to work with cross-functional teams

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• Learn and grow in a fast-paced SaaS setting

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Interested candidates can apply or share their updated resume with us.

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#Hiring #CustomerSuccess #CustomerSuccessJobs #SaaSJobs #B2BSaaS #CustomerSuccessIntern #FreshersJobs #BangaloreJobs #Internship #CustomerExperience #Kasplo

📌 Customer Success Intern (Bengaluru)
🏢 Kasplo
📍 Bengaluru