Job Summary

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self-service channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds.

Delivering key DMS Tech transformation projects: 1. DB Architecture change for sync multiple systems; 2.

Vertical

Wise DMS One App Version Management; 3. Consolidation of Process (NACH, Death &

- Insurance Portal &
- CRM); 4. SFDC CRM evaluation.

Responsibilities

- Product Strategy &
- Roadmap: Define multiyear roadmap for the DMS App &
- Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance. Prioritize features based on business value, customer need, compliance impact, and technology feasibility.

- Technology Delivery &

- Architecture: Lead solutioning and development across Android, iOS, and Responsive Web stacks. Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.

- Release Management &

- Operational Excellence: Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.

Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.





- B Additional Accountabilities: Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.

- Monthly Tracker, MNL, KRA &

- KPIs tracking & publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

- Feature prioritization, roadmap direction, and design choices.

- Release gating, rollout strategy, and technical guardrails.

- Control frameworks for security, consent, communication, and payments.

Major Challenges

- Balancing rapid iteration with security, stability, and compliance.

- Integrating multiple systems while sustaining performance and reliability.

- Ensuring omnichannel consistency across app, web, and assisted journeys.

- Managing customer diversity (languages, device types, digital maturity).

Required Qualifications and Experience

- a) Qualifications: B.E./B.Tech;

Certifications in Product Management, Cloud, Security/Privacy, Agile/SAFe desirable

- b) Work Experience: 12-18 years leading highscale app/web products (preferably BFSI/collections/digital payments)
- Solid expertise in UX, mobile/web development, payments, compliance, and analytics

- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.

📌 Zonal Manager - Tech Transformation (Pune)
🏢 Bajaj Finance
📍 Pune