Job Title: Workflow Coordinator

Shift Timing: Should be comfortable working in rotational shifts (including weekend shifts)

Role Summary:

Maintain smooth workflow and work coordination

Responsibilities and Duties:

- Maintain organizational and client confidentiality
- Coordination of jobs between Associates, Shift Supervisor and the Client
- Directly and actively supervise and assist on-duty operators to ensure consistent quality and

satisfactory fulfilment of workflow requirements, including deadlines
- Keep abreast with issues / concerns on the shift and keep the manager posted
- Responsible for prompt response, timely follow up to consultants
- Approachable and open to working with staff to resolve problems at any level
- Help coordinate day-to-day operations as well as manage the broader needs of clients
- Retrieve, store and dispose of customer files and data per defined procedures
- Assist manager in coordinating training / ghosting for new team, address technology issues,

capacity management
- Assist manager in managing production start-ups, hang-ups and changeovers and

IT/Networking problems
- Ensure accurate record keeping, time tracking and reporting for the shift




- Assist manager in coordinating and providing timesheets for temp staff
- Operate within the agreed Standard Operating Procedures
- Follow proper document management systems

Required Skills/Abilities:
- Positive attitude
- Robust time management and organizational skills
- Able to work independently when necessary to resolve problems
- Attention on detail and consistency to meet clients quality control requirements
- Friendly, non-hierarchical and empathic with colleagues and staff
- Strong Coordination skills •
- Ability to work under pressure
- Comfortable interacting with clients in person, email and telephone
- Strong verbal and written English communication skills
- Good presentation skills
- Ability to adapt any process changes
- Adhere to client leave policy and business etiquette

Education and Experience:

- Graduate or equivalent preferred
- 2-4 years of relevant experience preferable if worked in Customer Service role earlier
- Advanced and strategic thinking skills, should have exceptional written (email/Chat) and

verbal communication

📌 Workflow Coordinator (Mumbai)
🏢 Hiring Squad
📍 Mumbai