Job Description

Job Title: Arabic Customer Support Specialist

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Experience: 1-3 years

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Notice Period: 15 days (Preferred Immediate Joiner)

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Job Type: Full time

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Company Description

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GreenHonchos (GH) is a leading Digital Commerce enablement agency with over a decade of experience driving the growth of more than 200 global retail brands online. We specialize in integrating world-class technologies, digital commerce platforms, and tailored e-commerce strategies to create exceptional consumer experiences and achieve significant revenue growth. GH supports retail brands in their digital transformation, providing expertise in high-converting website creation, brand-native digital content, and omnichannel growth strategies. With offices in Delhi, Mumbai, Bengaluru, and Dubai, we cater to retail businesses, supermarkets, healthcare industries, and more.

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Job Summary

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We are seeking a proactive Customer Support Executive with experience in e-commerce operations and proficiency in both Arabic and English. The ideal candidate will handle customer inquiries, coordinate order fulfillment, and ensure a seamless shopping experience for our customers in the UAE and GCC region.

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Key Responsibilities

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- Respond to customer queries via phone, email,



live chat in both Arabic and English.
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- Manage end-to-end e-commerce operations, including order processing, returns, and delivery follow-ups.
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- Track shipments and resolve logistics or delivery issues promptly.
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- Coordinate with warehouse, logistics, and vendor teams to ensure timely order fulfilment.
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- Provide product information, troubleshoot issues, and escalate complex cases when needed.
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- Maintain accurate records of customer interactions and prepare daily/weekly support reports.
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- Investigate and resolve customer complaints promptly while maintaining a high level of professionalism.
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- Gather customer feedback and share insights to improve processes and enhance the user experience.
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Requirements

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- 1–3 years of experience in customer support or e-commerce customer support.
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- Fluency in Arabic (written and spoken) and English is mandatory.
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- Strong knowledge of online order management systems, CRM tools, and MS Office.
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- Excellent communication, problem-solving, and multitasking abilities.
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- Ability to work in a fast-paced environment and manage high volumes of customer interactions.
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📌 Arabic Customer Support Executive (Noida)
🏢 GreenHonchos
📍 Noida