Job Description
OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced
nbetween ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's
nleading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.
nWe're in launch mode, building a sharp, hands-on team from the ground up. Every interaction a
ncustomer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —
nrepresents the brand. The Customer Experience & CRM Intern is the person who makes sure every
none of those touchpoints feels premium, prompt, and personal.
nAbout the Role
nThis is a hands-on, customer-facing role. You'll be the first point of contact for every customer across
nour channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer
nconversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues,
nrecovering abandoned carts, gathering feedback, and building the relationships that turn first-time
nbuyers into loyal customers.




nYou'll work closely with the Operations Manager and founding team. This is a small team where your
nwork is visible, your contribution matters, and your growth path is transparent.
nKey Responsibilities
nA. Customer Communication & Enquiry Management
n• Serve as the first point of contact for all inbound customer enquiries across WhatsApp,
nInstagram, Facebook, and email
n• Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, and
nshipping — accurately and on-brand
n• Maintain a warm, professional, premium tone in every interaction that reflects OATH's
npositioning, even in difficult conversations
n• Meet defined response-time standards — acknowledge enquiries promptly during working hours
nand resolve or escalate within the same day
n• Log every conversation and its outcome in the CRM/tracker to maintain a complete customer
nhistory
nB. After-Sales Support &

📌 Customer Relations Manager (Pragpura)
🏢 Oath
📍 Pragpura