Job Title: Team Leader / Manager - Presales

Location: Yerwada, Pune

Company: Casagrand Builder Pvt. Ltd.

Job Summary:

We are seeking an experienced and dynamic Team Leader / Manager to manage and drive performance for our customer care voice process in the Pune region. The ideal candidate will have strong leadership skills, a proven track record in target achievement, and the ability to motivate a team to deliver exceptional results while maintaining the highest quality standards.

Key Responsibilities:

- Be flexible to work in rotational day shifts, extensions, and weekends as required.
- Achieve daily, weekly, and monthly targets set for the team.
- Ensure 6500 calls per agent per month (dialled) and 100% achievement on allocation targets.
- Maintain a minimum 80% quality score on monthly audited calls.
- Audit executive calls, share timely feedback, and conduct daily mock calls.
- Ensure Calls-to-Allocation conversion rate of 5% and Overall Allocation SV conversion rate of 20%.
- Retain 90% of team resources business expectation is zero attrition.
- Control and minimize shrinkage within the team.
- Monitor team performance and report on key metrics.
- Conduct weekly performance reviews against planned vs. actual targets and document findings.




- Provide coaching, mentoring, and training based on identified needs.
- Motivate and encourage team members to work collaboratively towards shared goals.
- Resolve team issues, handle escalations, and maintain a positive work environment.

Skills & Competencies:

- Excellent communication skills – English, Hindi and Marathi (mandatory).
- Robust leadership, decision-making, and problem-solving abilities.
- Proficiency in MS Excel, PowerPoint, and other presentation tools.
- Good analytical and reporting skills.
- Strong interpersonal skills to manage and engage diverse teams.

Qualifications & Experience:

- Minimum 3 years of customer care experience (Voice Process – Domestic or International).
- Minimum 2 years of team handling experience in a voice process (Domestic or International).
- Real estate customer service experience will be an added advantage.
- Any Graduate/Non-Graduate may apply.

Preferred Candidate Profile:

- Male/Female candidates with strong oral communication skills in English, Hindi and Marathi.
- Target-driven professional with a passion for people management and operational excellence.

📌 Walk-in || Urgent Hiring - Presales TL/Manager (Pune)
🏢 Casagrand
📍 Pune