SALES COORDINATOR

Company: Kipa India Pvt Ltd.

Location: A-35/2, Site 4, Sahibabad Industrial Area, Sahibabad, Ghaziabad, Uttar Pradesh 201010

Contact: (phone hidden)

Email: [email protected]

Position Details

Designation: Sales Coordinator

Department: Sales & Marketing

Location: Sahibabad, Ghaziabad

Reporting To: Sales Manager

Employment Type: Full-Time

Candidate Preference: Female candidates preferred

Job Purpose To support the sales function through effective customer coordination, order management, quotation preparation, sales follow-up, internal coordination, sales reporting, and customer relationship management, while contributing to achievement of sales targets and revenue growth.

Key Responsibilities

1. Customer Relationship Management

- Manage day-to-day communication and coordination with existing customers.
- Maintain strong customer relationships to improve satisfaction and repeat business.
- Understand customer requirements and coordinate internally for timely fulfilment.
- Handle customer queries, complaints, order status, delivery commitments, and other sales-related issues.
- Ensure timely and professional communication with customers.

2. Quotation & Order Management

- Prepare and submit quotations, price offers, and commercial proposals.
- Coordinate with customers regarding prices, specifications, quantities, delivery schedules, and payment terms.
- Negotiate prices within approved company guidelines and authority limits.
- Receive and process customer purchase orders.
- Ensure accuracy of sales orders and related documentation.
- Monitor order execution from order confirmation to final dispatch.

3. Internal Coordination

- Coordinate with Production, Dispatch,



Accounts, Stores, and other departments for smooth order execution.
- Follow up on production status and delivery schedules.
- Coordinate dispatches as per customer requirements.
- Follow up with Accounts for payment status and outstanding receivables.
- Escalate delays or critical customer issues to the Sales Manager/Management.

4. Sales MIS & Reporting

- Maintain accurate sales records, customer databases, order status, and sales pipelines.
- Prepare daily/weekly/monthly sales reports and MIS.
- Assist in sales forecasting and planning.
- Track sales targets, order bookings, dispatches, collections, and outstanding payments.
- Ensure accuracy and timely submission of sales reports.

5. Payment & Collection Follow-up

- Follow up with customers for outstanding payments as per agreed credit terms.
- Coordinate with Accounts for collection status.
- Maintain customer-wise outstanding and payment follow-up records.
- Escalate overdue payments to the Sales Manager/Management.

6. Sales Planning & Management Support

- Assist the Sales Manager in sales planning and forecasting.
- Provide relevant customer, market, competitor, pricing, and sales data to management.
- Support strategic sales initiatives and business development activities.
- Mentor junior sales executives/coordinators when required.




- Perform other sales-related duties assigned by the Sales Manager/Management

Required Skills & Competencies

- Sales coordination and order management
- Customer relationship management
- Quotation preparation and commercial negotiation
- Sales follow-up
- Sales MIS and reporting
- Sales forecasting
- Payment/collection follow-up
- Excellent communication and interpersonal skills
- Strong follow-up and coordination skills
- Negotiation and convincing skills
- Problem-solving ability
- Valuable knowledge of MS Excel and MS Office
- Ability to work with cross-functional teams
- Target-oriented and customer-focused approach

Education & Experience Qualification: Graduate in any discipline; MBA/PGDM in Sales & Marketing will be an advantage.

Experience: 25 years of experience in Sales Coordination, Sales Support, Inside Sales, B2B Sales, or Customer Relationship Management.

Preferred: Experience in manufacturing, trading, B2B, industrial products, gaming/toy products, or a similar business environment.

Candidate Preference: Female candidates preferred.

Personal Attributes

- Result-oriented
- Customer-centric
- Proactive and self-motivated
- Strong follow-up ability
- Good communication skills
- Team player
- Commercially aware
- Organized and detail-oriented
- Able to handle multiple customers/orders simultaneously

Compensation Salary: As per experience, skills, and company norms(2.5lpa-5lpa).

Job Location

Kipa India Pvt Ltd.

A-35/2, Site 4, Sahibabad Industrial Area,

Sahibabad, Ghaziabad, Uttar Pradesh 201010.

Contact: (phone hidden)

Email: [email protected]

📌 Walk-in || SALES Coordinator (Delhi)
🏢 Kipa India pvt
📍 Delhi