Role & responsibilities -:

Company: Excell Autovista Pvt. Ltd.

Brand: Maruti Suzuki Arena

Department: Sales

Designation: Relationship Manager

Location: Mumbai / Navi Mumbai

Employment Type: Full-Time

Reporting To: Sales Manager & Team Leader

Preferred candidate profile -:

Key Responsibilities -:

Attend and professionally handle showroom walk-in customers.

- Understand customer requirements, preferences, and budget.
- Explain Maruti Suzuki vehicle models, variants, features, specifications, pricing, offers, and finance options.
- Generate sales leads through showroom enquiries, telephone calls, referrals, field activities, and digital leads.
- Arrange and coordinate vehicle test drives.
- Follow up regularly with prospective customers and convert leads into bookings and sales.
- Achieve monthly sales and revenue targets assigned by the management.
- Explain and coordinate car finance, insurance, exchange, accessories, and other value-added products.
- Maintain accurate customer information and follow-up records in the CRM/DMS.
- Coordinate with the finance, insurance, accessories, and delivery teams.
- Ensure timely documentation and smooth vehicle delivery.
- Maintain strong relationships with existing and prospective customers.
- Provide regular updates on sales leads, bookings, and target achievement to the Sales Manager.




- Participate in showroom promotions, exhibitions, road shows, and other marketing activities.
- Maintain skilled grooming, communication, and showroom etiquette.
- Ensure customer satisfaction throughout the sales process and after deliver

Eligibility & Skills -:

- Graduate / HSC / equivalent qualification preferred.
- 03 years of experience in automobile, retail, FMCG, banking, telecom, or related sales roles preferred.
- Good communication skills in English, Hindi, and Marathi.
- Target-oriented and self-motivated personality.
- Basic computer knowledge and familiarity with CRM systems.
- Good product-learning ability.
- Valid driving licence preferred.

Key Performance Indicators (KPIs)-:

- Monthly vehicle sales target achievement.
- Lead-to-booking conversion.
- Booking-to-retail conversion.
- Number of customer follow-ups.
- Test drives generated and converted.
- Finance, insurance, accessories, and exchange penetration.
- Customer satisfaction and retention.
- CRM data accuracy and timely updates.

Previous automobile dealership experience will be an advantage. Compensation & Benefits -:

- Fixed salary + performance-based incentives.
- PF / ESIC and other applicable company benefits based on salary.
- Career growth opportunities within the dealership.

📌 Walk-in || Relationship Manager (Mumbai)
🏢 Excell Autovista
📍 Mumbai