About the Company:

A leading private health insurance organization with a nationwide presence, offering innovative products and services. Recognized for compliance standards, structured telesales operations, and career growth opportunities for professionals.

Open Positions & Packages:

- Team Leader (TL): up to 5.4 LPA
- Trainer: up to 7 LPA
- Quality Analyst (QA): up to 5.4 LPA

Roles & Responsibilities (Highlights):

- Team Leader: Lead telesales representatives, coach, monitor performance, and achieve sales targets. Mandatory: Shrinkage, Attrition, and SLA management.
- Trainer: Must be a BPO Sales Trainer with strong exposure to TNA (Training Needs Analysis) and TNI (Training Needs Identification). Design and deliver training programs, conduct inductions, refreshers, and targeted sessions.
- Quality Analyst (QA): Audit daily calls, conduct calibrations, implement quality processes, and prepare dashboards. Must be wellversed with QC tools, BQ agent handling, and RCA (Root Cause Analysis).

Eligibility:

- Relevant experience in telesales/insurance operations as per role.
- Robust communication, leadership, and analytical skills.
- Graduate degree preferred.
- Excellent English communication is mandatory.
- Location: Gurgaon (walkin only; no virtual mode).
- Interview Timings:



Monday to Friday, 11:00 AM 1:00 PM.
- Mandatory: Share your updated CV via WhatsApp before interview alignment.

Additional SeniorLevel Openings (Noida/Gurgaon):

- Assistant Branch Manager (ABM): up to 12 LPA
- Criteria: 810 years in telesales/insurance operations, with at least 3–4 years in a supervisory/managerial role. Strong leadership, attrition control, compliance adherence, and reporting skills.
- Branch Manager (BM): up to 13 LPA
- Criteria: Prior experience managing large telesales teams (100+ staff), proven ability to set and achieve sales targets, recruit/train teams, handle escalations, and manage compliance and operations.

Compensation & Benefits:

- Competitive packages as per role
- PF, ESI, Group Medical Insurance
- Incentives and career growth opportunities
- Cab facility available for night shifts

Apply via WhatsApp Channel: Share your updated CV on WhatsApp (phone hidden) (Homa) Follow the WhatsApp channel for the future job openings:

https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0G

#WalkInInterview #GurgaonJobs #TelesalesCareers #QAJobs #TrainerJobs #TeamLeaderJobs #ABM #BM #InsuranceCareers #ImmediateJoiners #SeniorHiring

📌 Walk-in Interviews - Sales Lead/ Sales Trainer/ Sales Quality Analyst (Gurugram)
🏢 Shining Stars Institution u0026 travels
📍 Gurugram