Role & responsibilities

- Handle inbound customer calls in a courteous and qualified manner.

- Address customer's subscription related Query/Request/Complaint (QRC)

- Register service complaints and ensure accurate ticket logging.

- Provide first-call resolution wherever possible.

- Guide customers through basic troubleshooting steps for common Cable TV issues.

- Educate customers on available products, value-added services, and promotional offers.

- Escalate unresolved issues to the appropriate department within defined timelines.

- Maintain complete and accurate records of customer interactions in the CRM system.

- Meet individual and team productivity, quality, and customer satisfaction targets.

- Maintain confidentiality of customer information.

Preferred candidate profile

- 6 months to 1 year of experience in a Customer Care or Call Center environment.

- Freshers with good communication skills are welcome.

- Experience in Telecom, Cable TV, Broadband, DTH, ISP, or BPO industry will be preferred.

Languages :

- Mandatory: Telugu

- Preferred: Kannada and English

📌 Walk-in || Inbound Telecaller (Hyderabad)
🏢 GTPL Hathway
📍 Hyderabad