24 Aug
|
Grocruit Consulting
|
Bengaluru
24 Aug
Grocruit Consulting
Bengaluru
Multiple Openings available at Bangalore, Gurgaon and Noida and Fully remote as well.
Please contact HR Bhuvana at (phone hidden) for Gurgaon and Noida and Fully remote opportunities
Please contact HR Shwetha at 91873 64729 for Bangalore location.
Process 1
Multilingual Customer Support Remote
Contact HR Bhuvana (phone hidden)
Roles Available for different Combinations as shown below---
- French + English
- Russian + English
- Gujarati + English
- Nepali + English
Job Responsibilities
- Provide customer support via email, chat, and calls in both English and the respective regional language.
- Handle queries with professionalism, empathy, and accuracy.
- Translate and interpret customer concerns when required.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to resolve issues quickly.
Requirements
- Excellent communication skills in English and one of the following: French, Russian, Gujarati, or Nepali.
- Strong interpersonal skills and ability to work in a multicultural environment.
- Freshers welcome for Gujarati/Nepali roles; prior experience and Certification (B1/B2) required for French/Russian roles.
- Ability to work independently in a remote setup.
- Tech-savvy with basic knowledge of CRM tools.
Compensation
- French + English: 10 LPA
- Russian + English: 12 LPA
- Gujarati + English: 30,000 (fresher), 39,000 (experienced)
- Nepali + English: 30,000 (fresher), 39,000 (experienced)
Process 2 International Voice Process Customer Support Contact HR Bhuvana (phone hidden)
Location Noida (Work from Office)
Job Responsibilities
- Handle inbound and outbound calls for international customers.
- Provide accurate information, resolve queries, and ensure customer satisfaction.
- Document customer interactions and maintain records in CRM systems.
- Collaborate with internal teams to resolve escalations.
- Meet performance metrics including quality, productivity, and customer experience.
Requirements
- Minimum 1 year of experience in International Customer Support (Voice Process).
- Graduation required (any stream).
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving and interpersonal skills.
- Ability to work in rotational/Night shifts.
- Comfortable with high-pressure customer-facing environments.
Compensation & Benefits
- Competitive salary package (based on experience).
- Performance incentives.
- Health insurance and other employee benefits.
- Career growth opportunities in global customer support.
- Both side Cab facilities available within 25 kms radius.
Process 3 Data Engineer (3 to 8 years of Experience required)
Contact HR Bhuvana (phone hidden)
Location- Gurugram
Responsibilities
- Apply engineering science and technology, including principles, techniques, procedures, and equipment to the design and implementation of data warehouse and advanced analytical applications.
- Enhance and maintain corporate data warehouse and analytical platforms.
- Support engineering needs associated with advanced analytical capabilities including machine learning, predictive modeling, and artificial intelligence.
- Debug, test, and optimize data pipelines and ETL processes for performance and reliability.
- Design and implement data architectures that support scalability, performance, and compliance requirements.
- Collaborate with data scientists and analysts to implement advanced analytics solutions.
- Implement data security, encryption, and access control mechanisms.
- Support data migration and integration projects.
Qualifications
- Strong knowledge of data engineering principles and practices.
- Proficiency in programming languages (Python, Java, Scala) and SQL.
- Experience with big data platforms and tools (Spark, Hadoop, or cloud data services).
- Knowledge of database design and data modeling.
- Understanding of ETL and data integration concepts.
- Need mimimum of 3 years and up to 6 years of experience into Data engineering role
Compensation & Benefits
- Competitive salary package (30% Hike on previous CTC ).
- Health insurance and other employee perks.
- Career growth opportunities in global Data Engineering roles.
Process 4 Domestic Voice Process (Bangalore---Marathahalli & Hebbal) Contact HR Shwetha (phone hidden)
Hiring for both Inbound and outbound voice process
Job Responsibilities
- Handle inbound and outbound calls for Regional customers.
- Provide accurate information, resolve queries, and ensure customer satisfaction.
- Document customer interactions and maintain records in CRM systems.
- Collaborate with internal teams to resolve escalations.
- Meet performance metrics including quality, productivity, and customer experience.
Working Days : 6 days working 1 day rotational week off Shift : General shift , 9hr of shift( 8hr is working hr 1 hr is break)
Both Graduates and 12th Pass can apply.
For Experienced 1 year on paper with experience letter and offer letter and 3 months payslips, experience from same customer service
Langauge - English plus any one (Tamil/Malayalam/Telugu/Kannada)
Location - Marathahalli and Hebbal Bangalore
📌 Walk-in || International Customer Service Representative---Remote & WFH (Bengaluru)
🏢 Grocruit Consulting
📍 Bengaluru