Role & responsibilities

Recruitment & Manpower Planning

- Manage end-to-end recruitment across showroom and corporate functions.
- Work with department heads to understand manpower requirements and maintain appropriate staffing levels.
- Prepare accurate job descriptions and manage job postings across relevant recruitment platforms.
- Screen candidates, coordinate interviews, conduct HR assessments, and manage the selection process.
- Maintain recruitment records and track open positions, hiring timelines, joining status, and recruitment effectiveness.

Joining, Onboarding & Employee Documentation
- Manage the complete joining and onboarding process for new employees.
- Ensure all joining forms, KYC documents, employment records, agreements, and other required documentation are properly completed and maintained.
- Conduct structured induction and orientation for new employees.
- Coordinate with department heads to ensure proper role handover, training, and integration of new employees.
- Maintain complete and accurate employee files throughout the employee lifecycle.

HR Operations
- Manage the day-to-day functioning of the HR department across all locations.
- Monitor attendance, leaves, weekly offs, late arrivals, shifts, and other workforce-related matters.
- Ensure accurate and timely updating of employee information in the HRMS.
- Maintain HR records, letters, documentation, approvals, and employee correspondence.
- Ensure HR processes and policies are consistently followed across all showrooms and departments.

Payroll & Compensation
- Coordinate and verify monthly payroll inputs including attendance, leaves, incentives, deductions, new joiners, and exits.
- Ensure payroll information is accurate and submitted within defined timelines.
- Maintain employee benefit records.
- Coordinate with the Accounts team for salary processing and statutory requirements.

Performance Management
- Develop and manage structured performance appraisal and review processes.
- Work with management and department heads to establish role-specific KRAs and KPIs.
- Track employee performance and ensure periodic reviews and feedback are conducted.




- Identify performance gaps and coordinate appropriate improvement plans where required.
- Support management in building a culture of accountability and high performance.

Employee Relations & Engagement
- Act as an effective bridge between management and employees.
- Address employee concerns, grievances, workplace issues, and disciplinary matters professionally and promptly.
- Drive employee engagement, recognition, motivation, and retention initiatives.
- Foster a professional and positive working environment aligned with Punjab Jewels' culture and values.
- Monitor employee turnover and identify opportunities to improve retention.

Training & Development
- Identify training and development requirements across different roles and departments.
- Coordinate training programs covering customer service, product knowledge, selling skills, grooming, behavioural skills, policies, and compliance as required.
- Work with department heads and external trainers to ensure effective delivery of training programs.
- Track training participation and effectiveness.

HR Policies, Discipline & Compliance
- Develop, implement, and periodically review HR policies, processes, and SOPs.
- Ensure adherence to company policies, grooming standards, attendance requirements, code of conduct, and workplace discipline.
- Ensure compliance with applicable labour laws and statutory HR requirements.
- Maintain proper documentation for disciplinary actions, warnings, employee grievances, resignations, terminations, and other employment matters.
- Coordinate with consultants and relevant departments for statutory HR compliance wherever required.

Exit & Full and Final Settlement
- Manage employee resignations, separations, and exit formalities.




- Ensure proper handover and completion of clearance requirements before employee release.
- Conduct exit interviews and maintain appropriate separation documentation.
- Coordinate accurate and timely Full & Final settlement inputs with the Accounts team.
- Track reasons for employee exits and provide management with insights on attrition.

External Agency Coordination
- Coordinate with external security and housekeeping agencies for manpower deployment across company locations.
- Monitor manpower availability, attendance, replacements, service quality, and adherence to agreed requirements.
- Escalate and resolve manpower or service-related issues with agency representatives.
- Coordinate with relevant internal teams to ensure agency personnel meet company standards.

HR Reporting & Management Support
- Prepare regular HR reports and dashboards for management.
- Track key HR metrics including headcount, vacancies, recruitment status, attrition, attendance, absenteeism, employee turnover, and manpower costs.
- Provide management with accurate HR data and insights for decision-making.
- Identify gaps in existing HR processes and recommend practical improvements.

Preferred candidate profile

- Bachelors or Master’s degree in Human Resources, Management, Business Administration, or a related field.
- Minimum 5 years of relevant HR experience.
- Experience in retail, jewellery, luxury retail, hospitality, or another multi-location business will be preferred.
- Strong hands-on experience in recruitment, HR operations, employee relations, payroll coordination, performance management, and compliance.
- Working knowledge of Indian labour laws and statutory HR requirements.
- Experience working with HRMS platforms; familiarity with Keka will be an advantage.
- Solid communication, interpersonal, negotiation, and conflict-resolution skills.
- Strong documentation and organizational skills with high attention to detail.
- Ability to work independently, take ownership, and manage multiple HR priorities simultaneously.
- High standards of integrity, confidentiality, professionalism, and accountability.

📌 Walk-in || Human Resource Manager (Indore)
🏢 Punjab Jewels
📍 Indore