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. Financial Assessment

- Evaluate a patient's financial situation and ability to pay for healthcare services.
- Review income, expenses, insurance coverage, and available resources.
- Identify potential financial barriers to treatment.

1. Insurance Verification and Education

- Verify insurance eligibility and advantages.
- Explain coverage details, deductibles, co-payments, co-insurance, and out-of-pocket costs.
- Help patients understand policy limitations and exclusions.

1. Cost Estimation

- Provide estimates of treatment costs before services are rendered.
- Explain expected patient responsibilities.
- Discuss alternative treatment options when appropriate from a financial perspective.

1. Financial Assistance Guidance

- Screen patients for charity care, government programs, and hospital financial assistance programs.
- Assist with applications for Medicaid, Medicare, or other support programs.
- Connect patients with community resources and nonprofit organizations.

1. Payment Planning

- Develop affordable payment plans for patients.
- Negotiate payment arrangements in accordance with organizational policies.
- Monitor payment compliance and provide follow-up support.

1. Patient Advocacy

- Advocate for patients facing financial hardship.
- Work with healthcare providers to explore cost-effective treatment options.




- Help resolve insurance denials and billing disputes.

1. Billing and Claims Support

- Explain medical bills and account statements.
- Assist patients in understanding charges and coding issues.
- Coordinate with insurance companies regarding claim status and appeals.

1. Compliance and Documentation

- Maintain accurate records of patient interactions and financial assistance activities.
- Ensure compliance with healthcare regulations, privacy laws, and organizational policies.
- Protect confidential patient information.

1. Collaboration with Internal Teams

- Work closely with:
- Revenue Cycle Management (RCM) teams

- Admissions departments

- Social workers

- Case managers

- Clinical staff
- Coordinate patient financial services throughout the care journey.

1. Financial Education and Counseling

- Educate patients on managing healthcare expenses.
- Provide guidance on budgeting for medical costs.
- Improve patient financial literacy and decision-making.

Key Skills Required
- Knowledge of healthcare insurance and reimbursement systems
- Financial analysis and counseling skills
- Customer service and communication skills
- Problem-solving and negotiation abilities
- Familiarity with healthcare regulations and compliance requirements
- Empathy and patient-centered approach
- Attention to detail and documentation skills.

📌 Walk-in || Financial Counsellor (Gurugram)
🏢 Narayana Health (NH)
📍 Gurugram