? Hiring Alert | Collections Specialist – Gurgaon
Are you experienced in International Voice / First-Party Collections and looking for your next opportunity? We’re hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon
? Location: Gurgaon (GGN) – Work from Office
Role: Collections Specialist
Work Week: 5 Days | 2 Rotational Offs
Shift: Rotational Shifts
Cab: Free Both-Way Cab Facility
? Key Responsibilities
- Handle inbound & outbound calls with U.S.-based customers
- Manage past-due accounts with empathy and professionalism
- Resolve billing disputes and account-related concerns
- Negotiate realistic payment arrangements
- Maintain accurate CRM notes, payment promises & account records
- Deliver excellent customer service while achieving collection goals
? What We’re Looking For
Prior experience in First-Party Collections / International Customer Support
U.S. Voice experience preferred
Minimum B2 English proficiency
Solid communication & conflict-resolution skills
High emotional intelligence and customer-handling ability
Comfortable working from the Gurgaon office
? Why Join?
Paid product, tool & soft-skill training
5-day working week
Growth opportunities
Modern workplace environment
Cab facility within the eligible transport radius
? Interested?
Share your resume at:
[email protected]
Open for referrals as well.
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