Regd. Office : Hafeeza Chambers, No.111/3 3rdFloor,

A-Wing,K H Road Bengaluru -560027

Position: Customer Support Associate

Location: Bangalore

Department: CustomerSupport Associate

Reports To: Head-Sales & Marketing and Operations.

who's is interested dm me (phone hidden)

KBL Services Limited(A wholly owned Subsidiary ofKarnataka Bank) is aleadingproviderof

Manpower and process solutions . We are committed to delivering exceptional customer experiences and are looking for enthusiastic and skilled Customer Support Associates to join ourteam. Ourideal candidatewill beadynamic individual withstrongcommunicationskills, a passion for customerservice, and proficiency in multiplelanguages.

Job Summary

As aCustomer Support Associate, your primary responsibility will be to handle outbound calls,

provide information, address customer inquiries, resolve issues, and ensure a positive customer experience. We are looking for multi-lingual candidates to join our organization and deliver results.

Key Responsibilities

•

Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.

•

Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a professional manner and guide them to the POC.

•

•

•

•

•

Information Confirmation: Confirmnecessary information fromcustomers to process requests,



update records, and escalate issues when required.

Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.

FollowProcedures: Adhereto company guidelines and procedures for handlingcalls and managing customer interactions.

FeedbackCollection: Obtainand documentcustomerfeedback to improveservice quality and report any recurring issues.

Team Collaboration: Work withteammembers andsupervisors to meetperformance goals and improve service delivery.

Qualifications

•

Language Proficiency: Fluent in English, Kannada, and at least one South Indian language (e.g., Tamil, Telugu, Malayalam) or Hindi. Multilingual capabilities arehighly valued. Please note the 3rd language demands will change based upon the companys requirements

•

•

convey informationclearly and professionally.

Customer Focus: Strongcommitment to providing exceptional customerserviceand maintaining high levels of customer satisfaction.

Technical Skills: Basic computerskills and familiarity withCRM systems orcall center software.

•

Adaptability: Capable of working in a rapid-paced environment and adapting to changing priorities.

Benefits

•

•

•

Health and wellness benefits

Opportunities for career growth and advancement

Supportive work environment with a focus on work-life balance

📌 Walk-in || Customer Support Executive (Bengaluru)
🏢 ARCIS e Services
📍 Bengaluru