We are hiring for our Client . The role is a high impact, performance driven position. Requiring uncompromised quality an ability to work under pressure coupled with a problem solving attitude and an ability to derive the best out of a team.

Responsibilities

Strategic Leadership: Lead and scale the company’s global Quote-To-Cash processes, establishing best-in-class follow-up protocols and "best practice" standards for the department.
● Team Management: Supervise and mentor a team
● High-Level Negotiations: Personally handle senior-level customer escalations and complex negotiations to secure payments and reduce Days Sales Outstanding (DSO).
● Process Automation: Identify, design, and implement system improvements and automation levels to streamline the collections workflow.
● Performance Tracking: Implement, track, and achieve aggressive KPIs, providing advanced data analysis on collection health to the executive team.
● Cross-Functional Collaboration: Partner with Sales, CS, Product, and Finance to resolve customer disputes and refine the overall customer financial experience.





Requirements for the Position

Industry Expertise: 10+ years of Accounts Receivable (A/R) experience specifically within a B2B SaaS workplace.
● Leadership Experience: Proven track record of managing teams and driving departmental discipline.
● Technical Proficiency: Extensive experience with NetSuite, Zuora, and Salesforce is highly preferred.
● Automation Mindset: Experience implementing financial systems and process automation to increase efficiency.
● Analytical Rigor: Advanced ability to work with large databases and perform complex data analysis to drive strategy.
● Communication Skills: Assertive verbal and written communication skills with the ability to navigate difficult conversations and influence senior-level client stakeholders.
● Global Perspective: Experience managing global collections is a significant plus.
● Startup Agility: Comfortable navigating ambiguity and scali

📌 Sr Manager Offshore Collections (New Delhi)
🏢 Raghu Nath Rai
📍 New Delhi