Job Description OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced n between ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's n leading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion. n We're in launch mode, building a sharp, hands-on team from the ground up. Every interaction a n customer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up — n represents the brand. The Customer Experience & CRM Intern is the person who makes sure every n one of those touchpoints feels premium, prompt, and personal. n About the Role n This is a hands-on, customer-facing role. You'll be the first point of contact for every customer across n our channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer n conversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues, n recovering abandoned carts, gathering feedback, and building the relationships that turn first-time n buyers into loyal customers. n You'll work closely with the Operations Manager and founding team. This is a small team where your n work is visible, your contribution matters, and your growth path is clear. n Key Responsibilities n A. Customer Communication & Enquiry Management n • Serve as the first point of contact for all inbound customer enquiries across WhatsApp, n Instagram, Facebook, and email n • Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, and n shipping — accurately and on-brand n • Maintain a warm, professional, premium tone in every interaction that reflects OATH's n positioning, even in difficult conversations n • Meet defined response-time standards — acknowledge enquiries promptly during working hours n and resolve or escalate within the same day n • Log every conversation and its outcome in the CRM/tracker to maintain a complete customer n history n B.



After-Sales Support & Issue Resolution n • Manage all post-purchase communication — order confirmations, dispatch and delivery n updates, and shipment tracking queries n • Handle returns, exchanges, and complaints end-to-end, coordinating with the warehouse and n operations team for resolution n • Proactively update customers on delays, stockouts, or issues before they have to chase n • Follow through on every open query until it is fully closed to the customer's satisfaction n C. Feedback, Reviews & Customer Insights n • Make outbound feedback calls to recent customers to understand their product and service n experience n • Capture, categorise, and share customer feedback with the founding and product teams on a n weekly basis n • Encourage satisfied customers to leave reviews and ratings across the website and marketplaces n • Flag recurring complaints, product issues, or service gaps to the Operations Manager n immediately — do not wait for end of day n D. Sales Recovery & Re-Engagement n • Run abandoned-cart recovery through outbound calls and follow-up messages to re-engage n drop-offs and support conversions n • Follow up on enquiries that did not convert and nurture interested prospects toward a purchase n • Support re-engagement and win-back outreach to past customers during launches, drops, and n campaigns n E. Reporting & Coordination n • Maintain accurate daily records of enquiries handled, issues resolved, and pending tickets n • Submit a daily end-of-day summary to the Operations Manager — queries handled, resolved, n pending, and any escalations n • Track key metrics — response times, query volumes, recurring issues, cart-recovery outcomes,



n and review generation n • Participate in brief daily check-ins with the Operations Manager to align on priorities n • Follow all defined communication SOPs and escalation protocols — no deviations without prior n approval n Requirements n Must Have n • Fluency in English and Hindi — both spoken and written n • Strong, confident communication skills across chat, email, and phone n • Comfortable and familiar with WhatsApp, Instagram, Facebook, and email as everyday n communication platforms n • A warm, patient, empathetic approach — able to stay composed and qualified even in n difficult conversations n • Strong organisational skills, attention to detail, and the discipline to maintain clean, accurate n records n • Willingness to make outbound calls as a core, daily part of the role n • Dependable, responsive, and able to work independently without constant supervision n Good to Have n • Prior experience in customer support, customer experience, telecalling, or a D2C / e-commerce n environment n • Familiarity with tools such as Shopify, WhatsApp Business, or CRM and review platforms n • Basic comfort with spreadsheets and reporting n • An interest in fashion, accessories, or consumer brands n What We Offer n • A clear path to a full-time Customer Experience / CRM role on successful completion of the n internship, based on performance n • Internship completion certificate and a strong professional reference n • Direct access to and mentorship from the founding team n • Hands-on exposure to the customer, operations, and CRM engine of a fast-growing D2C brand n • Structured onboarding with documented SOPs — you'll know exactly what's expected from Day n 1 n • A small, focused team where your work is seen, valued, and rewarded n How to Apply n Interested candidates can apply by: n • Sending their resume to n • Calling or WhatsApp: +91 (phone hidden) n • DMing on LinkedIn

📌 Customer Relations Manager (Jaipur)
🏢 Oath
📍 Jaipur