Job Description

Hiring Alert | Collections Specialist – Gurgaon

n

Are you experienced in International Voice / First-Party Collections and looking for your next opportunity? We’re hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon!

n

n

Location: Gurgaon (GGN) – Work from Office

n

Role: Collections Specialist

n

Work Week: 5 Days | 2 Rotational Offs

n

Shift: Rotational Shifts

n

Cab: Free Both-Way Cab Facility

n

n

Key Responsibilities

n

• Handle inbound & outbound calls with U.S.-based customers

n

• Manage past-due accounts with empathy and professionalism

n

• Resolve billing disputes and account-related concerns

n

• Negotiate realistic payment arrangements

n

• Maintain accurate CRM notes, payment promises & account records

n





• Deliver excellent customer service while achieving collection goals

n

n

What We’re Looking For

n

Prior experience in First-Party Collections / International Customer Support

n

U.S. Voice experience preferred

n

Minimum B2 English proficiency

n

Strong communication & conflict-resolution skills

n

High emotional intelligence and customer-handling ability

n

Comfortable working from the Gurgaon office

n

n

Why Join?

n

Paid product, tool & soft-skill training

n

5-day working week

n

Growth opportunities

n

Modern workplace setting

n

Cab facility within the eligible transport radius

n

n

Interested?

n

Share your resume at: [email protected]

n

Open for referrals as well.

📌 Collections Specialist - Gurgaon (Gurugram)
🏢 PineQ Lab Technology
📍 Gurugram