Job Description

***************Location for this job is Dubai************************

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Job Title: Head of Operations (GCC)

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Employment: Full Time

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Experience: 10+ Years

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Education: Bachelor's / Master's degree in Operations Management, Supply Chain, Industrial Engineering, Business Administration, Logistics, or related field.

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Job Location: GCC Region (Based in Dubai)

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Objective:

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The Head of Operations – GCC will lead the complete end-to-end operations function across GCC markets for a fast-growing gifting, flowers, cakes, and e-commerce business. This role is responsible for ensuring seamless execution across fresh production, fulfillment centers, warehousing, inventory planning, logistics, and last-mile delivery while maintaining high customer satisfaction, operational efficiency, and profitability.

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The role will focus heavily on same-day delivery operations, festive peak readiness, fresh product production, perishables handling, service excellence, and scalable regional growth across dubai, Saudi Arabia, Qatar.

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The ideal candidate must have strong experience in high-volume multi-city operations with direct exposure to fresh production / perishable businesses such as flowers, bakery, food, gifting assembly, or quick commerce models.

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Roles & Responsibility:

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1. Regional Operations Leadership

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- Lead end-to-end GCC operations strategy aligned with business growth, profitability, and customer experience goals.
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- Oversee operations across all GCC markets including dubai, KSA and Qatar.
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- Build scalable operating models to support expansion into new cities and markets.
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- Drive standardization of SOPs while adapting to local market needs.
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2. Fresh Production & Fulfillment

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- Oversee daily production operations for flowers, bouquets, cakes, hampers, gift assembly, and personalized products.
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- Ensure production planning aligns with demand forecasts and order cut-off timelines.
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- Maintain freshness standards, product quality, packaging excellence, and dispatch readiness.
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- Optimize production manpower productivity, wastage control, and turnaround times.
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3. Warehousing & Inventory Management

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- Manage warehouses, fulfillment centers, dark stores, and regional hubs.
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- Lead inventory planning for flowers, cakes, gifts, packaging materials, and consumables.
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- Ensure optimum stock levels with minimal expiry, wastage, or stock-outs.
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- Improve inventory accuracy, replenishment cycles, and stock deployment across markets.
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4. Logistics & Last Mile Delivery

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- Lead in-house fleet and third-party delivery partner performance across GCC.
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- Ensure same-day, express, scheduled, and peak-period deliveries are executed efficiently.
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- Optimize route planning, rider productivity, delivery cost, and SLA adherence.
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- Improve customer handover experience and reduce delivery failures.
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5. Peak Season & Event Readiness

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- Own operational readiness for key occasions such as Valentine's Day, Mother's Day, Eid, Ramadan, Diwali, Christmas, and other campaigns.
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- Develop capacity plans for manpower, inventory, fleet, vendor support, and production throughput.
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- Ensure zero service disruption during demand spikes.
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6. Cost Control & Profitability

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- Manage operational budgets across warehousing, production, manpower, logistics, and fleet.
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- Drive cost per order reduction without compromising service quality.
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- Improve productivity metrics across hubs, warehouses, riders, and production teams.
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- Identify automation and efficiency opportunities.
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7. Customer Experience & Quality

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- Ensure operations directly support customer promise and brand reputation.
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- Minimize cancellations, delays,



substitutions, damages, and complaints.
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- Maintain service excellence across order journey from placement to delivery.
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8. Vendor & Stakeholder Management

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- Manage relationships with logistics partners, manpower vendors, packaging suppliers, and operational service providers.
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- Partner with Procurement, Commercial, Finance, HR, Technology, and Country Heads.
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- Act as key operations stakeholder in regional leadership planning.
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9. Technology & Performance Management

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- Drive use of ERP, OMS, WMS, routing tools, dashboards, and operational automation systems.
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- Monitor KPIs and drive performance through daily / weekly reviews.
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- Build a data-driven operations culture.
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10. Team Leadership

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- Lead country operations heads and regional functional teams.
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- Build strong ownership culture, discipline, and execution excellence.
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- Coach and develop future leaders across GCC.
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Candidate Requirements:

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Experience:

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- 12+ years of progressive experience in Operations / Supply Chain / Fulfillment.
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- Minimum 5 years in senior leadership role managing multi-city or multi-country operations.
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- Strong GCC experience preferred.
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- Experience in gifting, flowers, bakery, food delivery, e-commerce, retail, quick commerce, or perishable operations.
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Technical Expertise:

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- Fresh production operations management.
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- High-volume fulfillment and last-mile delivery.
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- Inventory planning for short shelf-life products.
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- Workforce planning and productivity management.
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- Budgeting and cost control.
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- SOP creation and process optimization.
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- Technology-led operations management.
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Leadership Skills:

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- Robust people leadership and team development.
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- Excellent problem-solving and decision-making ability.
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- Commercial mindset with strong ownership.
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- Ability to perform under pressure during peak seasons.
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- Strong communication and stakeholder management skills.
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📌 Head of Production Operations (GCC) (New Delhi)
🏢 FNP
📍 New Delhi