Role: Senior Desktop Support L2 (MAC)

Location: Andheri, Mumbai

Experience: Minimum 3 Years

Roles & Responsibilities:

- Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 & 8.1, Windows 10, MAC
- Office 365 Administration
- Troubleshooting Network connectivity in a LAN/WAN workplace.
- Install, configure & maintain network services, equipment and devices.
- Printer Installation and Troubleshooting of both local and network printers.
- Hands-on experience in MS-Outlook configuration & Troubleshooting.
- Malware/Computer virus remediation by Antivirus installation and patch updates implementation.
- Taking care of IT related queries, working with SIRT and resolving the same relevant to the area of concern.

Providing End user support in order to facilitate operational flow.





Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process

- Performing Preventative maintenance activities for every 6 months to monitor the asset details for Desktop.
- Involved in maintaining and resolving tickets as per the SLA.
- Adding clients to Domain and resolving related issues.
- Experience in VIP users handling
- Excellent communication skill

Skills Required:

Experience in Mac OS and Office 365

Knowledge on SLA

Network Management

Video Conferencing Support (Zoom, Webex etc.)

If interested, please share your updated resume at [email protected]

📌 Urgent Opening For Sr. Desktop Engineer(MAC) - Andheri (Mumbai)
🏢 Team Computers
📍 Mumbai