Job Purpose

“This position is open with Bajaj Finance ltd.”Duties and Responsibilities

- Proactively monitor Mobile & Web applications, critical customer journeys, APIs, application health, performance and availability across Production and other relevant environments.
- Identify functional, technical, performance and integration-related issues through application monitoring, logs, dashboards, alerts and transaction-level analysis.
- Create, classify, prioritize and track bugs/incidents based on severity, customer impact and business criticality.
- Coordinate with Engineering, QA, PO, DevOps, API, Infrastructure and vendor teams for timely investigation and resolution of identified issues.
- Drive end-to-end issue lifecycle management from identification ? logging ? tracking ? resolution ? retesting ? closure within defined SLA/TAT.
- Conduct and document Root Cause Analysis (RCA) for critical, recurring and customer-impacting incidents and track corrective/preventive actions.
- Perform post-deployment and post-fix validation of critical Mobile & Web journeys to ensure application stability and prevent recurrence.
- Maintain operational dashboards and periodic reports covering application health, incidents, ageing, SLA adherence, recurring issues and RCA status.Key Decisions / Dimensions
- Determine the severity, priority and customer/business impact of identified incidents and bugs.
- Decide whether an issue requires immediate escalation based on application impact, transaction failure and customer reach.
- Determine the appropriate technical/business teams to be engaged for investigation and resolution.
- Decide the level of monitoring and validation required for critical journeys and post-production deployments.
- Recommend temporary workarounds or operational actions to minimize customer impact until permanent resolution.
- Determine whether an incident requires detailed RCA and corrective/preventive action based on severity and recurrence.




- Recommend additional alerts, dashboards, validations or monitoring mechanisms based on identified production trends.
- Recommend closure of incidents after confirming resolution, successful retesting and required stakeholder validation.Major Challenges
- Identifying customer-impacting issues proactively before they result in significant business or transaction impact.
- Monitoring multiple Mobile & Web journeys, APIs and dependent systems with complex inter-system integrations.
- Diagnosing issues where the root cause may reside across frontend, backend, API, infrastructure or third-party systems.
- Managing multiple high-priority incidents simultaneously while ensuring adherence to defined SLA/TAT.
- Distinguishing genuine application defects from workplace, network, configuration, data or third-party dependency issues.
- Driving timely resolution across multiple technology and business teams with different priorities and dependencies.
- Ensuring adequate retesting and validation before closure to avoid premature closure or recurrence of incidents.
- Identifying recurring patterns and converting incident learnings into preventive monitoring and process improvements.Required Qualifications and Experience a) Qualifications
- Should have 4– 6 years of mobile/digital domain experience
- Prior & relevant experience in Mobile Apps domain across multiple operating systems b) Work Experience
- Should have 3– 5 years of mobile/digital domain experience
- Prior & relevant experience in Mobile Apps domain across multiple operating systems c) Skills Keywords
- Mobile & Web Application Monitoring
- Application Performance Monitoring (APM)
- Production Monitoring & Support
- Incident & Problem Management
- Bug Identification & Tracking
- Root Cause Analysis (RCA)
- SLA / TAT Management
- API Monitoring & Troubleshooting
- Log Analysis & Debugging
- Application Performance & Availability
- Azure Boards
- New Relic / Datadog
- Post-Deployment Validation
- Release & Incident Managemen

📌 Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology (Bengaluru)
🏢 Bajaj Finance
📍 Bengaluru