Job DescriptionCustomer Support Associate
nAhmedabad | Full-Time | In-Office
nWho Can Apply: Freshers & Experienced Candidates
nRelocation: Willingness to relocate to Ahmedabad is required
nClick here to apply : Apply
nConnect with our People & Culture Team : +91 63524 27865
nAbout Vraj:bhoomi :
nVraj:bhoomi is a design-led brand rooted in craft, where products are built with intention, process, and time. We operate with intensity, clarity, and discipline - valuing ownership over comfort.
nAbout the Role:
nAs a Customer Support Associate, you'll be the first point of contact for our customers — helping them with questions, orders, product information and concerns across different communication channels.
nYou'll play an important role in ensuring that every interaction reflects the warmth and care that defines House of Vrajbhoomi.
nWhat You'll Do
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- Respond to customer queries across WhatsApp, email, calls and social median
- Assist customers with product information, orders, payments, shipping, exchanges and returnsn




- Resolve customer concerns promptly and thoughtfullyn
- Coordinate with internal teams such as operations and dispatch to resolve issuesn
- Track customer queries and ensure timely follow-upsn
- Maintain accurate records of customer interactions and resolutionsn
- Identify recurring customer concerns and share insights with the relevant teamsn
- Ensure every customer interaction is explicit, helpful and aligned with the brand voicen
- Support in creating a smooth and positive post-purchase experiencen

nWhat We're Looking For
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- Strong communication and interpersonal skillsn
- A friendly, patient and solution-oriented approachn
- Good written and verbal communication in English and Hindi; Gujarati is a plusn
- Comfortable speaking with customers over calls and messaging platformsn
- Good organisational and follow-up skillsn
- Ability to multitask and stay calm while handling multiple queriesn
- Basic understanding

📌 Customer Support Associate (Sabarmati River)
🏢 The House Of Vraj:bhoomi
📍 Sabarmati River