Job Description

Position : Team Lead

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Location : Pitampura (on-site role)

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ABOUT GRYD CO.

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Gryd Co. is India's only jewellery-focused creative agency. In over 4.5 years, we have partnered with 80+ jewellery brands

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across the country, helping them build stronger visibility, sharper positioning, and lasting brand presence.

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ABOUT THE ROLE

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This is a critical leadership role at Gryd Co. We're looking for a driven, vision-led Team Lead — someone who takes real ownership of client accounts and team outcomes, not just oversight of them. You'll manage client relationships, set the direction for project execution, and lead a team of Social Media Managers, Performance Marketers, and Designers. Beyond strong client servicing and digital/social/PR know-how, we want someone who sets clear goals, holds the team accountable to them, and genuinely leads from the front.

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WHAT WE'RE LOOKING FOR IN A LEADER

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• A strong sense of ownership — treats client accounts and team outcomes as their own.

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• Vision and goal-orientation — sets clear direction and targets for the team, and rallies them around it.

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• A bias for action — anticipates problems and moves to resolve them.

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• A genuine people leader — mentors, motivates, and brings out the best in the team.

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• Accountability — comfortable making decisions and owning the results.

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KEY RESPONSIBILITIES

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• Own the performance and growth of client accounts — not just manage them — building robust relationships and

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driving high client satisfaction.

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• Set clear goals and direction for the team, and lead them to consistently deliver against those goals.

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• Lead and mentor Social Media Managers, Designers, and other team members, ensuring smooth day-to-day

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operations.

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• Plan, monitor, and oversee timely execution of content calendars and project deliverables.

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• Coordinate with internal teams — Strategy, Design, Content, Digital Marketing, and Finance — to ensure seamless

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execution.

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• Review creative deliverables for brand alignment and quality before they go out to clients.

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• Take ownership of client escalations — resolve issues proactively and maintain clear communication throughout the

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project lifecycle.

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• Monitor campaign performance and drive the team to optimize results against goals.

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• Drive PR initiatives — media outreach, influencer collaborations, brand partnerships — and proactively identify

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opportunities to boost brand visibility.

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• Leverage AI tools to enhance team productivity, streamline processes, and improve client deliverables.

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• Coordinate with Finance and clients on invoicing, payment follow-ups, and collections.

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• Maintain project trackers, workflows, and documentation, ensuring adherence to internal processes and SOPs.

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REQUIREMENTS

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• 5–7 years of overarching experience spanning Client Servicing, Account Management, Social Media Marketing, Brand

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Marketing, PR, and Digital Marketing — not just depth in one area.

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• Proven experience managing or leading a team, with a track record of driving them toward clear goals.

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• Strong knowledge of social media platforms and digital marketing.

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• Hands-on experience in PR, media relations, influencer collaborations, and brand partnerships.

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• Excellent communication, presentation, and client management skills.

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• Strong project management and organizational abilities.

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• Ability to manage multiple clients and priorities in a fast-paced setting.

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• Experience with project management tools such as ClickUp, Asana, Trello, or similar.

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• A demonstrated bias for ownership — examples of having driven outcomes rather than just executed tasks.

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PREFERRED SKILLS

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• Vision-Driven, Goal-Oriented Leadership

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• Ownership & Accountability

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• Team Leadership

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• Client Servicing & Account Management

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• Public Relations (PR)

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• Social Media Marketing

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• Project & Stakeholder Management

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• Problem-Solving & Decision-Making

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• Strong Interpersonal & Communication Skills

📌 Team Lead - Client Servicing & Social Media (New Delhi)
🏢 Gryd
📍 New Delhi