Job DescriptionJob Title: Arabic Customer Support Specialist
nExperience: 1-3 years
nNotice Period: 15 days (Preferred Immediate Joiner)
nJob Type: Full time
nCompany Description
nGreenHonchos (GH) is a leading Digital Commerce enablement agency with over a decade of experience driving the growth of more than 200 global retail brands online. We specialize in integrating world-class technologies, digital commerce platforms, and tailored e-commerce strategies to create exceptional consumer experiences and achieve significant revenue growth. GH supports retail brands in their digital transformation, providing expertise in high-converting website creation, brand-native digital content, and omnichannel growth strategies. With offices in Delhi, Mumbai, Bengaluru, and Dubai, we cater to retail businesses, supermarkets, healthcare industries, and more.
nJob Summary
nWe are seeking a proactive Customer Support Executive with experience in e-commerce operations and proficiency in both Arabic and English. The ideal candidate will handle customer inquiries, coordinate order fulfillment,



and ensure a seamless shopping experience for our customers in the UAE and GCC region.
nKey Responsibilities
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- Respond to customer queries via phone, email, live chat in both Arabic and English.n
- Manage end-to-end e-commerce operations, including order processing, returns, and delivery follow-ups.n
- Track shipments and resolve logistics or delivery issues promptly.n
- Coordinate with warehouse, logistics, and vendor teams to ensure timely order fulfilment.n
- Provide product information, troubleshoot issues, and escalate complex cases when needed.n
- Maintain accurate records of customer interactions and prepare daily/weekly support reports.n
- Investigate and resolve customer complaints promptly while maintaining a high level of professionalism.n
- Gather customer feedback and share insights to improve processes and enhance the user experience.n

nRequirements
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📌 Arabic Customer Support Executive (Ghaziabad)
🏢 GreenHonchos
📍 Ghaziabad