Travel Consultant – Emergency Support

Location: Navi Mumbai

Industry: BPO / Travel

Employment Type: Full-Time

Work Mode: Work From Office

Experience: 2–8 Years

Qualification: Graduate

Salary: ₹6–7 LPA

Notice Period: Immediate to 30 Days

Position Overview

We are looking for an experienced Travel Consultant – After-Hours/Emergency Support to provide travel assistance and customer support during non-standard business hours.

The role will handle travel bookings, ticketing, reissues, exchanges, schedule changes, and emergency travel situations for Business, Leisure, Retail, and Tours clients.

Key Responsibilities

- Act as the first point of contact for clients during after-hours and emergency situations.
- Handle travel-related queries, disruptions, cancellations, and schedule changes.
- Manage bookings, ticketing, reissues, exchanges, and fare-related transactions.
- Use Sabre, Amadeus, and internal travel systems for travel transactions.
- Interpret fare rules, airline policies, and applicable travel regulations.
- Handle Irregular Operations (IROPs) and schedule change management.
- Manage air, hotel, car, and package bookings according to client-specific policies.
- Maintain accurate call notes, customer records, and follow-up documentation.
- Manage queues, prepare quotations, and provide administrative support.
- Coordinate with DMCs, suppliers, airlines, and internal stakeholders.
- Meet defined SLA,



productivity, quality, and service standards.
- Stay updated with airline regulations, travel industry developments, and company procedures.

Required Experience & Skills
- Minimum 2 years of relevant experience in corporate or leisure travel.
- Experience in an after-hours, emergency support, or travel call-center workplace preferred.
- Strong proficiency in Sabre and Amadeus GDS .
- Good knowledge of ticketing, reissues, exchanges, fare construction, and BSP processes.
- Experience handling IROPs and airline schedule changes .
- Knowledge of corporate travel services and client-specific travel policies.
- Experience with Canadian and US point-of-sale commissions is an advantage.
- Excellent communication and customer-handling skills.
- Strong analytical, decision-making, and problem-solving abilities.
- Ability to work independently in high-pressure situations.
- Strong organizational skills and attention to detail.

Required Skills
- Amadeus
- Sabre
- GDS
- Ticketing
- Fare Construction
- IROPs & Schedule Changes
- SLA & Queue Management
- Corporate / Leisure Travel
- Customer Service
- Problem Solving

Ideal Candidate Candidates with strong GDS, ticketing, fare construction, and after-hours travel support experience who can independently handle urgent travel situations are preferred.

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📌 Travel Consultant - Emergency Support (Navi Mumbai)
🏢 Bloom Hire
📍 Navi Mumbai