About Us:

Frootle India Private Limited is a house of global electronics brands. Dealing in innovative International Home, Kitchen, Entertainment and Wellness products for the India market. With 300+ dedicated employees having an average age of 25 years makes us young and passionate to achieve our company goals happily.

Some of the well-known brands are:

1. Ecovacs - Robotic Vacuum Cleaner

2. Bosch- Home Appliances

3. Tineco - Cordless Floor Cleaner

4. Kuvings - Cold Press Juicer | Blender

5. Coway - Air Purifier

6. Instant Brands - Electric Pressure Cooker | Air Fryer

7. Nutricook - Electric Pressure Cooker | Air Fryer

8. Nutribullet - Blender

9. XGIMI - Smart Portable | Cinematic | Ultra Short Throw Projector

10. Cosori - Air Fryer

11. Levoit - Air Purifier

12. Laurastar - Hygienic Steamer | Steam Iron & more

13. Hoover - Canister Floor | Carpet Vacuum

14. Hizero - Cordless Hard Floor Cleaners

15. Blendtec - Commercial Blenders

Role Summary:

We are looking for an enthusiastic and customer-focused candidate to support field service operations and ensure an exceptional post-service customer journey. The role involves coordinating with Field Service Engineers (FSEs), monitoring service quality, collecting customer feedback and driving continuous improvements in customer satisfaction and operational performance.

Key Accountabilities:

- Coordinate and manage Field Service Engineers (FSEs) across assigned regions to ensure smooth service operations
- Conduct customer feedback calls after installations and service visits to evaluate service quality and customer satisfaction




- Monitor service request progress and ensure timely resolution while maintaining defined service standards
- Track FSE productivity, adherence to processes and overall performance through regular reporting
- Identify service gaps, operational issues and customer concerns and recommend improvement initiatives
- Provide operational guidance and motivation to FSEs to achieve customer service and sales objectives
- Analyze customer feedback and prepare actionable reports for internal stakeholders
- Collaborate with service, operations and support teams to enhance customer experience and improve service efficiency
- Maintain accurate records of customer interactions, service feedback and performance metrics
- Support continuous improvement initiatives by identifying trends and implementing best practices

Essential Qualifications:

- MBA in Marketing, HR and Operations
- Freshers are preferred
- Internship or prior exposure to Customer Service, Customer Support, Operations, or Team Coordination will be an added advantage
- Good working knowledge of Microsoft Excel, Microsoft Office, CRM and other reporting tools
- Strong verbal and written communication skills

What We Offer

- Opportunity to work with globally recognized technology brands
- Paid leave benefits as per company policy
- Dynamic and collaborative work workplace with continuous learning opportunities
- Career growth in a fast-growing consumer durables company

Pay: ₹420,000.00 - ₹520,000.00 per year

Benefits

- Cell phone reimbursement
- Health insurance
- Paid sick time

Work Location: In person

📌 Trainee - Customer Experience (Ghatkopar)
🏢 Frootle India
📍 Ghatkopar