Qualifications : Any bachelors Degree. Proven experience in customer service, preferably in the e-commerce sector. Excellent written communication skills with strong attention to detail. Ability to handle multiple customer inquiries simultaneously and efficiently. Proficiency in using email and chat support software. Solid problem-solving skills and a customer-centric approach. Ability to work independently as well as in a team environment. Familiarity with e-commerce platforms and processes is advantageous.