Remote: Remote

This is a remote position. We are seeking an IT Project Coordinator with experience supporting US and European IT Field Services projects. The role involves coordinating global field engineers, managing work orders, supporting IT recruitment activities, and ensuring projects are delivered in line with client SLAs, compliance standards, and time-zone requirements. This is a remote role based in India, requiring solid communication, documentation, and stakeholder coordination skills.Key ResponsibilitiesUS/EU IT Field Services Project CoordinationCoordinate IT field services projects across US and European regions (IMAC, break-fix, rollouts, site deployments)Manage work orders and dispatch on-site field engineers and partnersTrack SLA compliance, response times, and resolution timelinesCoordinate activities across multiple time zones (IST, CET, GMT, EST, PST)Act as a primary coordination point between end clients, vendors, engineers, and internal delivery teamsEnsure timely ticket closures and accurate documentationResource & IT Recruitment CoordinationSupport IT recruitment and resource onboarding for US/EU field services projectsCoordinate interview schedules, availability, and deployment readinessMaintain engineer pools, skill matrices, and regional coverage trackersCoordinate background verification, NDA,



and onboarding documentationAlign engineer availability with project schedules and regional demandClient Communication & ReportingPrepare and share daily/weekly project status reports for US/EU clientsParticipate in client calls and operational reviews as requiredEscalate risks, SLA breaches, or resource gaps proactivelyMaintain audit-ready documentation and compliance recordsRequired Skills & ExperienceMinimum 1 year of experience in: IT Project Coordination (Field Services / Support Operations) OR IT Recruitment / Resource Management for global projectsHands-on exposure to US/EU field services delivery modelsStrong understanding of: SLAs, KPIs, and escalation management Ticketing and work order processesExcellent written and verbal English communicationComfortable working in US/EU time zonesStrong follow-up, coordination, and multitasking skillsProficiency in MS Excel / Google Sheets for tracking and reportingExperience with ITSM / ticketing tools (ServiceNow, Jira, Freshservice, Zoho, etc.) is a plusPreferred QualificationsGraduate preferably in computer science, BE, BTechExposure to IT support roles such as Desktop Support, Network Support, Data Center TechniciansExperience coordinating with vendors, freelancers or independent IT contractors across regionsKey CompetenciesStrong ownership and accountabilityAttention to detail and process adherenceAbility to handle high-volume, time-sensitive tasksClient-focused and delivery-oriented mindsetWorking ConditionsRemote role (India-based)Shift alignment with US/EU business hoursStable internet connection and laptop required

📌 Project Coordinator (India)
🏢 EIL GLOBAL
📍 India