24 Aug
|
testsigma
|
Bengaluru
24 Aug
testsigma
Bengaluru
Job Description
About Testsigma
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Testsigma is building the world's first Quality Intelligence Platform — AI-powered, agent-driven, and designed to make software testing intelligent, not just automated.
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About the Role
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As a Technical Account Manager, you'll own the technical health of your customer accounts — onboarding, adoption, configuration, and ongoing support. You'll work across a mix of customers, from small teams to large enterprises, coordinating with internal teams to make sure they're genuinely getting value from our platform. This role runs on a 24x5 rotational shift model supporting global customers.
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What You'll Be Doing
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- Lead technical onboarding from kickoff to the customer's first real win
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- Identify adoption blockers and build plans to solve them
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- Act as the go-to technical expert for complex customer use cases, running calls and deep-dives
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- Coordinate with TSE, ES, and Product teams to resolve issues and drive product feedback
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- Keep account records, health data, and status updates current
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What We're Looking For
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- 2-5 years in Technical Account Management, Solutions Engineering, or a similar technical customer-facing role at a SaaS company
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- Hands-on experience diagnosing adoption issues using logs, APIs, and usage data
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- Experience configuring or integrating a SaaS product in a real customer environment
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- Robust written and verbal communication in English
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- Comfort with a 24x5 rotational shift model
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- Bachelor's degree in CS, Engineering, or equivalent experience
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Nice to have: experience with test automation/QA tools, CI/CD pipelines, or platforms like Gainsight, Totango, Postman, Jira, or Salesforce.
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Why Join Us
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- Deep technical exposure across SMB to enterprise accounts
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- Real autonomy managing customers across the US, APAC, and Europe
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- Growth path into TAM Lead, ES Lead, or Solutions Engineering
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- Flat hierarchy, direct access to Product & Engineering
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📌 Technical Account Manager (Bengaluru)
🏢 testsigma
📍 Bengaluru