Job Description Job Title: Arabic Customer Support Specialist n Experience: 1-3 years n Notice Period: 15 days (Preferred Immediate Joiner) n Job Type: Full-time n n Company Description n GreenHonchos (GH) is a leading Digital Commerce enablement agency with over a decade of experience driving the growth of more than 200 global retail brands online. We specialize in integrating world-class technologies, digital commerce platforms, and tailored e-commerce strategies to create exceptional consumer experiences and achieve significant revenue growth. GH supports retail brands in their digital transformation, providing expertise in high-converting website creation, brand-native digital content, and omnichannel growth strategies. With offices in Delhi, Mumbai, Bengaluru, and Dubai, we cater to retail businesses, supermarkets, healthcare industries, and more. n n Job Summary n We are seeking a proactive Customer Support Executive with experience in e-commerce operations and proficiency in both Arabic and English. The ideal candidate will handle customer inquiries, coordinate order fulfillment, and ensure a seamless shopping experience for our customers in the UAE and GCC region. n n Key Responsibilities n n Respond to customer queries via phone, email,



live chat in both Arabic and English. n Manage end-to-end e-commerce operations, including order processing, returns, and delivery follow-ups. n Track shipments and resolve logistics or delivery issues promptly. n Coordinate with warehouse, logistics, and vendor teams to ensure timely order fulfilment. n Provide product information, troubleshoot issues, and escalate complex cases when needed. n Maintain accurate records of customer interactions and prepare daily/weekly support reports. n Investigate and resolve customer complaints promptly while maintaining a high level of professionalism. n Gather customer feedback and share insights to improve processes and enhance the user experience. n n n Requirements n n 1–3 years of experience in customer support or e-commerce customer support. n Fluency in Arabic (written and spoken) and English is mandatory. n Solid knowledge of online order management systems, CRM tools, and MS Office. n Excellent communication, problem-solving, and multitasking abilities. n Ability to work in a fast-paced environment and manage high volumes of customer interactions. n n

📌 Arabic Customer Support Executive (Kanpur)
🏢 GreenHonchos
📍 Kanpur