Job Description

Customer Relationship Management (CRM) Executive

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Job Description

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We are looking for a Customer Relationship Management (CRM) Executive to manage customer relationships, improve customer satisfaction, and support business growth through effective communication and customer engagement strategies.

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Key Responsibilities

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- Manage and maintain strong relationships with existing and potential customers.
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- Handle customer queries, complaints, and requests professionally and promptly.
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- Follow up with customers through calls, emails, WhatsApp, and other communication channels.
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- Maintain accurate and updated customer information in the CRM system.
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- Track customer interactions, leads, follow-ups, and sales opportunities.
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- Coordinate with Sales, Marketing, and Operations teams to resolve customer issues.
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- Monitor customer feedback and identify opportunities to improve customer experience.
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- Conduct regular follow-ups to increase customer retention and repeat business.
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- Prepare daily/weekly reports on customer interactions, leads, conversions, and follow-ups.
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- Ensure timely communication with customers throughout the sales and service journey.
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- Identify customer needs and recommend suitable products or services.
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- Achieve assigned customer engagement, retention,



and conversion targets.
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Requirements

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- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
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- 1–3 years of experience in CRM, customer relationship management, sales coordination, or customer service.
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- Good verbal and written communication skills.
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- Strong interpersonal and relationship-building skills.
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- Basic knowledge of CRM software and MS Excel/Google Sheets.
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- Positive follow-up and problem-solving abilities.
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- Ability to manage multiple customers and tasks efficiently.
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- Positive attitude with a customer-focused approach.
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Preferred Skills

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- CRM software knowledge
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- Customer retention
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- Lead management
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- Telecalling and follow-ups
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- Sales coordination
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- Customer support
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- Reporting & MIS
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- Communication and negotiation
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Key Performance Indicators (KPIs)

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- Customer satisfaction and retention
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- Lead follow-up and conversion rate
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- Customer response time
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- Repeat business
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- Number of successful follow-ups
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- Resolution of customer complaints
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- Achievement of assigned targets
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Send me your cv - [email protected] Mukesh Kumar - (phone hidden) can call.

📌 Customer Relationship Management Executive (Ghaziabad)
🏢 Suroskie
📍 Ghaziabad