Telecaller & Admin ExecutiveRole Purpose

:

Act as the primary communication and coordination point between clients and internal teams, ensuring orders, dispatches, deliveries, payments and complaints are properly tracked and closed.

Key Responsibilities:

- Handle incoming and outgoing client calls professionally.
- Receive, record, confirm and process customer orders accurately.
- Maintain updated order, customer, payment, and delivery records.
- Coordinate with Sales, Production, Stock, Dispatch, Logistics, and Accounts.
- Track order status from order received to production to dispatch till delivery.
- Proactively inform clients about order status, delays and delivery timelines.
- Track overdue orders and deliveries and escalate delays.
- Coordinate dispatch schedules and communicate dispatch details to clients.
- Receive, record, route and follow up on customer complaints until resolution.
- Handle payment-status follow-ups and Accounts.




- Route calls and queries to the appropriate person.
- Maintain daily operational trackers and prepare basic status reports.
- Ensure no customer request, order, complaint, or follow-up is missed.

Key Skills
- Good communication and customer-handling skills
- Robust follow-up and coordination ability
- Organized and detail-oriented
- Basic Excel / Google Sheets knowledge
- Ability to prioritize and handle multiple tasks
- Professional phone and WhatsApp communication

Key KPIs
- Order entry accuracy
- Order response/processing time
- On-time dispatch & delivery tracking
- Customer complaint resolution time
- Follow-up completion rate
- Accuracy and timeliness of records

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Telecaller & Admin (Athipatttu)
🏢 Hu0026K Cuisines
📍 Athipatttu