: TELECALLING EXECUTIVE

Job Title : Tele calling Executive / Tele sales Executive

Department: Sales / Customer Support / Business Development

Reports To: Manager

Location: bhopal , MP

Job Type: Full time

Experience: 1-3 Years

Salary Range: Rs. 10,000 - Rs.15,000 + Incentives

Shift: Day Shift

Job Summary

We are looking for a confident and energetic Telecalling Executive to contact potential customers, explain our products/services, and generate sales/leads. You should have excellent communication skills and be comfortable making 80-100 calls per day.

Key Responsibilities

1. Outbound Calling

- Make outbound calls to prospective customers from given database
- Explain products/services, features, and benefits clearly
- Generate leads, follow up on leads, and close sales / fix appointments
- Maintain daily calling target - 80 to 120 calls per day

1. Inbound & Customer Handling

- Attend inbound customer calls and resolve queries
- Provide correct information about product, price, offers, and services
- Follow up with interested customers via call and WhatsApp
- Handle customer objections politely and convert them

1. Reporting & CRM

- Update call status, customer feedback, and lead status in CRM / Excel sheet
- Maintain daily, weekly, and monthly call reports




- Share daily MIS report with Team Leader
- Achieve daily / monthly sales and conversion targets

1. Coordination

- Coordinate with sales team for lead handover and closing
- Coordinate with marketing team for database and campaign updates

Required Skills & Qualifications:
- Education: Graduate in any stream
- Communication: Excellent verbal communication in Hindi and basic English. Knowledge of local language is a plus.
- Skills Required:
- Good convincing and negotiation skills
- Patient, polite and customer-friendly attitude
- Basic computer knowledge - MS Excel, Google Sheet, CRM
- Ability to handle pressure and achieve targets
- Experience: 1-2 years in telecalling, BPO, telesales, customer care preferred. Freshers with good communication can also apply.

Key Performance Indicators (KPIs):
- Number of calls per day
- Lead conversion ratio
- Sales target achievement
- Customer satisfaction and call quality
- Attendance and punctuality

Benefits:
- Fixed Salary + High Incentives
- Training will be provided
- Growth opportunity to Senior Executive / Team Leader
- PF + ESI benefits

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Tele Calling Executive (Bhopal)
🏢 INDU CONSTRUCTION AND ENGINEERING SOLUTIONS
📍 Bhopal