Job Role

- Telecaller – Collections

Customer Calling

- Make outbound calls to customers regarding pending payments and overdue accounts.

- Inform customers about outstanding amounts, payment due dates, and available payment options.

- Communicate professionally and encourage customers to make timely payments.

- Handle a high volume of outbound collection calls effectively.

Payment Collection & Recovery

- Follow up with customers to ensure timely payment recovery.

- Negotiate suitable payment commitments according to company policies.

- Record promised payment dates and follow up to ensure commitments are fulfilled.

- Work toward achieving daily and monthly collection and recovery targets.

Customer Handling

- Handle customer queries related to pending payments and outstanding accounts.

- Resolve payment-related concerns professionally.

- Understand customer issues and provide appropriate information or solutions.

- Escalate difficult or unresolved cases to the concerned team.

Record Maintenance





- Maintain accurate records of customer conversations and payment commitments.

- Update customer payment status and follow-up details.

- Maintain proper collection-related records using computer systems.

Required Skills

Communication Skills

- Positive Hindi communication skills.

- Basic English communication is preferred.

- Good convincing and negotiation skills.

- Professional customer-handling ability.

Technical Skills

- Basic computer knowledge.

- Ability to maintain customer and collection records.

Professional Skills

- Target-oriented approach.

- Strong follow-up skills.

- Ability to work under pressure.

- Good problem-solving and negotiation abilities.

Education

Job Requirements

- Minimum 12th Pass.

- Graduate candidates are preferred.

Key Skills

- Telecalling

- Customer Handling

- Collections / Recovery

- Negotiation

- Communication Skills

- Follow-up

- Target Achievement

- Basic Computer Knowledge

📌 Tele Calling Collection (Noida)
🏢 JobTrade
📍 Noida