Role & responsibilities

- 365x24x7 monitoring and IT operation support of the server hardware and operating systems.

- Operating System (AIX, Windows, Linux, VMware) L1 administration and monitoring, Log collection and Analysis.

- Hardware issues fixing and OEM/CAMC vendor coordination.

- Installation and Re-installation of the server and Desktop and other hardware in the event of system crash/failures.

- Backup / Restore Operations (Manual /Automated)

Facilitate required support infrastructure for hosted application

Troubleshooting day to day IT issues on web services, mail services, applications software,

- Application Monitoring and Backend services Mail, messaging
- desktop/server relationship issues and overall aspects of IT workplace.

Establishing, updating and maintaining DR servers ers for various critical servers (PLM, Mail,)





The support engineers deployed as part of the contract may require to work in ADA Campuses

- Temp clearance, Housekeeping and Reboot the servers as per the operation manuals

Starting of Databases, Applications

Verification of working of PLM Applications

Checking Campus Network Availability

Checking external network links (P2P, dedicated, ISP Links)

Checking the DRONA Connectivity

Periodical Monitoring of Server Health

Periodic Monitoring of Network Health

Performing Data Restore Operations

Perfuming the on-demand backups for failed schedules

Controlled File Transfer Activities from Internet to Intranet vice Versa

Performing the operations related to Peripherals.

Backup Media Management

📌 Technical Support Engineer (Bengaluru)
🏢 Vidya Online
📍 Bengaluru