Job Title: L1 Specialist Helpdesk Support

Location: Bangalore -WFO

Job Summary:

We are seeking a proactive and detail-oriented L1 Specialist to provide first-level technical support through our helpdesk. The ideal candidate will have hands-on experience with ServiceNow and a proven ability to handle, track, and resolve user tickets efficiently. Solid communication skills and a customer-first mindset are essential to succeed in this role.

Key Responsibilities:

- Serve as the first point of contact for user issues via phone, email, or ticketing system.
- Log, categorize, and prioritize incidents and service requests in ServiceNow.
- Troubleshoot and resolve Level 1 technical issues or escalate to L2/L3 teams when necessary, based on the priorities.
- Monitor ticket queues and ensure timely resolution within SLAs.




- Document solutions and maintain accurate knowledge base articles.
- Deliver clear and professional communication to users, ensuring high customer satisfaction.
- Report anomalies and potential issues proactively.

Required Skills & Qualifications:
- Proficiency with ServiceNow (or similar ITSM tools).
- 2 years of experience in helpdesk or IT support.
- Strong oral and written communication skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Basic knowledge of Windows OS, MS Office, network connectivity, and common enterprise applications.
- ITIL Foundation certification (preferred, not mandatory).
- Ability to work in rotational shifts.

📌 Technical Support Engineer_1+Years_Immediate_Bangalore (Bengaluru)
🏢 CIEL HR
📍 Bengaluru