Job Description PRINCIPAL RESPONSIBLITIES:
n Education Required:
n Bachelor's degree in a relevant field such as marketing, advertising, communications, or business administration. A master's degree or certification in project management may be preferred.
n Experience in Tools and Technology:
n Proficiency in project management tools such as Asana, Trello, or Jira.
n Experience with creative software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
n Familiarity with digital marketing tools and platforms, such as Google Analytics, social media management tools, and email marketing software.
n Essential Hiring Skills:
n Strong project management skills with the ability to plan, execute, and oversee multiple creative projects simultaneously.
n Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and clients.
n Budget management and resource allocation expertise to ensure projects are delivered within financial constraints.
n Leadership and team management abilities to motivate and guide creative professionals to achieve project goals.
n Good-to-Have Skills:
n Knowledge of design principles and creative processes to provide informed feedback and guidance to the creative team.
n Experience in agile project management methodologies to adapt to changing project requirements and priorities.
n Understanding of copyright and intellectual property laws to ensure compliance with creative work.
n Responsibilities:
n Delivery Management & SLA Adherence: Own end-to-end delivery, ensuring consistent achievement of SLA commitments through strong governance, operational discipline, and focus on timely, high-quality outcomes.
n Own integrated delivery across Marketing, Ecommerce,



and Creative Services
n Manage interdependencies between teams (Creative → Marketing → Ecom workflows)
n Ensure seamless handoffs and end-to-end execution
n Project Planning: Develop project plans, timelines, and budgets for creative projects.
n Team Management: Lead and manage a team of creative professionals to ensure projects are completed on time and within budget.
n Stakeholder & Client Management:
n Act as the primary interface for clients and key stakeholders, driving alignment, managing expectations, enabling transparent communication, and ensuring timely decision-making.
n Lead governance calls (WBR, MBR)
n Manage escalations and proactive client communication
n Ensure alignment on priorities and delivery expectations
n Resource Allocation: Allocate resources to ensure projects are executed efficiently and effectively.
n Quality Control: Ensure that all creative work meets the company's standards for quality, creativity, and brand consistency.
n Risk Management: Identify potential risks and issues that may impact project delivery and develop strategies to mitigate them.
n Collaboration: Work closely with other departments to align creative projects with overall business objectives.
n Reporting and Analysis: Track project performance, analyze results, and provide regular reports to management on project status, budget utilization,



and key performance indicators.
n SLA & KPI Governance:
n Define and track KPIs (volume, quality %, timeliness %, productivity)
n Publish daily/weekly/monthly performance reports
n Drive SLA adherence and continuous improvement
n Commercial & Utilization Management:
n Monitor effort vs billable utilization
n Ensure alignment with billing constructs (capped hours / productivity targets)
n Identify and flag risks impacting revenue or delivery efficiency
n Transformation & Process Improvement:
n Identify opportunities for automation and process improvement
n Drive productivity improvements and reduce manual effort
n Work with transformation teams to implement solutions
n CRITICAL SKILLS REQUIRED:
n - Experience in managing teams to the size of 100 - 150
n - Must Have Skills: Knowledge Adobe InDesign, Marketing catalog, Data Analyst skills with Advance Excel, Macros, Retail Industry/Catelog - Fashion experience
n - Content Management , JIRA ticket management, Backend Website management
n - Six Sigma/Green Belt Certification - required
n - Excellent Communication skills verbal & written
n - Experience managing multi-track delivery (Marketing, Ecommerce, Creative)
n - Robust data-driven decision-making and reporting skills (Excel, dashboards)
n - Strong governance and stakeholder management capability
n CANDIDATE SPECIFICATION:
n - 8+ years of service delivery experience
n - 5+ years of team handling experience
n - Strong decision making skills
n - Strong analytical skills
n - Flexibility to work in US shifts
n - Ability to work under pressure
n - Ability to handle varied products and clients

📌 Marketing Lead (Bengaluru)
🏢 Zensciences
📍 Bengaluru