Role: Client Solutions Partner
Experience: 8-14 years
Location: Mumbai/Bangalore (Hybrid)

We are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers, while also supporting Providers, Pharma, and Pharmacy organizations.
You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem.
This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, solid consultative selling capabilities, and hands-on experience designing AI-led CX solutions.

Key Responsibilities
1. Healthcare CX Pre-Sales Leadership
- Own end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts.
- Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services).
- Lead discovery workshops specific to healthcare journeys such as:




- Member onboarding & benefits inquiries (Payers)
- Claims & prior authorization support
- Provider services & network support
- Patient access & scheduling (Providers)
- Pharmacy benefit management inquiries
- Clinical trial & patient support programs (Pharma)
- Translate healthcare operational challenges into AI-enabled solution architectures.

2. AI & Contact Center Transformation Advisory
Design differentiated solutions leveraging:
- Virtual Agents (voice & chat) for member/patient containment
- AI-driven IVR modernization
- Agent Assist & knowledge augmentation
- Intelligent routing & intent recognition
- Healthcare-specific analytics (call drivers, leakage, compliance tracking)
- Omnichannel engagement (voice, chat, SMS, digital)

Articulate measurable business value including:
- Administrative cost reduction (medical cost ratio impact for payers)
- Call deflection and containm

📌 Client Solutions Partner (Bengaluru)
🏢 Quantiphi
📍 Bengaluru