Job role: Front desk manager / executive / associate (FDM / FDE / FDA)
Department: Hotel operations
Location: South India (Goa, Karnataka, Kerala, Tamil Nadu)
Experience: 1 to 5 years

About The Hosteller

The Hosteller is India's largest self-operated backpacker hostel chain, with 70+ properties across North and South India. We are a people-first brand built around travel, community and shared experiences. We create spaces where travellers from across the world connect, stories are exchanged, and memories are made. At The Hosteller you'll be part of a fast-growing, entrepreneurial workplace where ownership is encouraged and growth is real.

Role overview

The front desk is where The Hosteller either happens or doesn't. Every guest's first impression, every problem, every recovery, and every review comes through this desk.

This role runs the guest lifecycle end to end at a 35 to 50 key property: pre-arrival, check-in, in-stay, checkout, and review. It is not a reception job. Alongside the desk, the role carries visibility and accountability across housekeeping readiness,



F&B; and concierge fulfilment, repairs and maintenance, safety and security, cash and inventory integrity, and the property team itself. Everything runs on documented SOPs and the GO dashboard, so the job is as much about discipline and accurate record-keeping as it is about hospitality.

How the three levels differ?

The role is the same. The scope of judgement is not, and you'll be placed at the level you're ready for.

Associate (FDA), 0 to 1 year. Executes the guest lifecycle under supervision. Handles standard check-ins, checkouts and requests. Refers exceptions up. Reports to the FDE or FDM.
Executive (FDE), 1 to 3 years. Runs shifts independently and owns exceptions: complaints, refunds, room changes, upgrades. Decides within SOP limits and guides associates on shift. Reports to the FDM or AGM.
Manager (FDM), 3 to 5 years. Owns the property's front office outcome. Handles escalations, black

📌 Front Desk Receptionist (India)
🏢 The Hosteller
📍 India