Job Description

Key Responsibilities

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Communications Strategy, Planning & Content

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- Develop, manage and deliver structured communication strategies and plans aligned to program milestones, deployment waves and Central CMO standards.
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- Translate complex program, process and technology information into clear, practical and audience-specific messages.
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- Design, manage and deliver multi-channel communication campaigns for diverse stakeholder groups across a complex, matrixed environment.
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- Draft, package and schedule recurring program and end-user communications across agreed channels (email, intranet/SharePoint, Teams, Viva Engage).
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Change Agent / Champion Network

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- Coordinate and support tower-specific change agent network activities across the program.
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- Develop and distribute pre- and post-meeting content; facilitate change agent network sessions and maintain the network roster.
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- Keep change agents informed, equipped and engaged so they can cascade key messages into their teams.
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Stakeholder Engagement & Change Enablement

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- Partner with program leadership, HR, business leaders, SMEs, implementation partners and change champions to ensure integrated communication delivery.
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- Support leader- and manager-facing materials (talking points, briefings) to enable cascade and visible sponsorship.
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- Enable stakeholder readiness so impacted groups understand the change and are prepared to adopt new ways of working.
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Engagement & Readiness Tracking

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- Track stakeholder engagement, sentiment and participation; support engagement and readiness scorecard inputs.
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- Surface adoption risks and readiness gaps early and coordinate follow-up with Change Leads and the Central CMO.
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- Provide reinforcement and sustainment support around key milestones and deployment waves.
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Required Skills & Experience

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- Solid grounding in organizational change management (OCM) principles, change networks and stakeholder engagement.
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- Strong communications craft — writing, packaging and channel management for large transformation audiences.
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- Experience running change champion / agent networks and tracking engagement, sentiment and readiness.
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- Collaborative, proactive and comfortable working across functions and geographies to Central CMO standards.
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Qualifications

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- 5+ years of experience in communications, corporate communications, marketing communications, business analysis, content design, digital campaigns, or related business communication roles.
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- At least 2 years of experience supporting change communication, organizational transformation, ERP implementation, technology adoption, or large-scale business change programs.
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- Demonstrated experience supporting ERP or enterprise technology programs such as SAP, Oracle, Microsoft Dynamics, ServiceNow, or similar platforms is highly desirable.
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- Strong understanding of change management principles, stakeholder engagement, communication planning, training enablement, and adoption methodologies; exposure to Prosci, ADKAR, Kotter, or similar frameworks is preferred.
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- Exceptional written and verbal communication skills, with the ability to translate complex program, process, and technology information into clear, practical, and audience-specific messages.
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- Proven ability to design, manage, and deliver multi-channel communication campaigns for diverse stakeholder groups in complex, matrixed environments.
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- Solid proficiency in digital communication and collaboration tools, including Microsoft 365, SharePoint, Teams, Viva Engage/Yammer, email campaign tools, presentation tools, and intranet or content management platforms.
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- Ability to work effectively with senior leaders, program teams, business stakeholders, HR, training teams, vendors, and external partners while managing multiple priorities and deadlines.
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- Strong attention to detail, stakeholder orientation, content quality mindset, and ability to operate in a rapid-paced transformation environment.
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📌 Order Change Management (OCM) Consultant (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad