Company Description iEnergizer is a leading Business Process Outsourcing (BPO) provider delivering end-to-end customer management solutions for global clients. The company supports the full customer lifecycle, including sales, customer care, technical support, and back-office services, for Fortune 500 organizations across sectors such as healthcare, banking, financial services, insurance, gaming, publishing, and legal. iEnergizer operates as a strategic partner and extension of its clients’ operations, focusing on high-quality service and strong brand advocacy. With a mid-sized, scalable infrastructure, the company combines operational efficiency with agility and a strong emphasis on customer experience and continuous improvement.

Role Description The Team Leader role at iEnergizer is a full-time, on-site position based in Chennai.

The Team

Leader will oversee a team of customer support professionals, ensuring adherence to performance metrics, quality standards, and process guidelines. Daily responsibilities include monitoring team performance, providing coaching and feedback, managing schedules, handling escalations, and supporting the resolution of complex customer issues.

The Team

Leader will collaborate with internal stakeholders to implement process improvements, share performance reports, and ensure alignment with client expectations and service-level agreements.



This role also involves fostering a positive work environment, encouraging professional development, and maintaining compliance with company policies and procedures.

Qualifications

- Strong team leadership skills, including people management, performance coaching, and conflict resolution.
- Experience in customer service or BPO operations, with an understanding of call center workflows and KPIs.
- Excellent communication skills, including explicit verbal and written communication and active listening.
- Proficiency in basic computer applications, CRM tools, and reporting using spreadsheets or dashboards.
- Ability to analyze performance data, identify trends, and implement practical process improvements.
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
- Prior experience as a Team Leader, Supervisor, or Senior Associate in a customer-facing environment preferred.
- Flexibility to work in rotational shifts if required and to support business continuity needs.
- Bachelor’s degree or equivalent work experience in business, management, or a related field preferred.
- Commitment to fostering an inclusive, respectful, and collaborative team culture.

Salary Range - Upto 35k CTC

Job Location Chennai Perungalathur

DM Dinesh (phone hidden)

Preferred Immediate Joiner

📌 Team Leader (Chennai)
🏢 iEnergizer
📍 Chennai