Job Title: Team Lead - Travel Process /n Location: Thane, Maharashtra /n Shift: Rotational Shifts (Including Night Shifts) /n Experience: 4-8 Years in Travel Operations /n Job Summary /n We are seeking an experienced and dynamic Team Lead - Travel Process to manage and lead a team of travel consultants. The ideal candidate should possess strong leadership skills, hands-on experience in travel operations, and sound knowledge of GDS platforms such as Amadeus and Galileo . The role requires managing daily operations, ensuring service excellence, driving team performance, and supporting business objectives. /n Key Responsibilities /n /n
- Lead, mentor, and motivate a team of travel consultants to achieve operational and performance targets.
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- Monitor daily workflow and ensure timely handling of customer travel requests.
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- Manage escalations and resolve complex travel-related issues.
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- Ensure adherence to quality standards, SLAs, and company policies.
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- Conduct regular team meetings, coaching sessions, and performance reviews.
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- Prepare and analyze operational reports, productivity metrics, and quality scores.
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- Coordinate with internal stakeholders and clients to ensure seamless service delivery.
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- Support hiring, onboarding, and training initiatives for new team members.
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- Drive continuous process improvements and operational efficiencies.
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- Ensure 24x7 operational coverage through rotational shift management.
/n /n Required Skills & Qualifications /n /n
- Bachelor's degree in any discipline.
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- 4+ years of experience in Travel Operations, with at least 1-2 years in a Team Lead or Supervisory role.
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- Solid knowledge of GDS systems: Amadeus and Galileo (mandatory) .
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- Experience in flight reservations, ticketing, reissues, refunds, and itinerary management.
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- Excellent people management and team handling skills.
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- Strong analytical, problem-solving, and decision-making abilities.
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- Effective verbal and written communication skills.
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- Proficiency in Microsoft Excel and reporting tools.
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- Ability to work in rotational shifts, including night shifts.
/n /n Preferred Skills /n /n
- Experience in international travel processes.
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- Knowledge of airline fare rules and travel industry regulations.
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- Exposure to quality management and process improvement initiatives.
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- Client-facing experience in a BPO, Travel Management Company (TMC), or travel operations environment.
/n /n Key Competencies /n /n
- Leadership & Team Management
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- Customer Focus
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- Stakeholder Management
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- Conflict Resolution
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- Performance Management
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- Process Improvement
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- Decision Making
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- Time Management
/n /n Note: Candidates must be comfortable working from the Thane location in rotational shifts, including night shifts, and should have hands-on expertise in both Amadeus and Galileo GDS systems . /n /n Contact HR Rahat : (phone hidden) /n
[email protected]
📌 Team Lead (Travel process) (Thane)
🏢 TP
📍 Thane