Role Purpose To lead day‑to‑day supply chain planning and execution for Alternate Channels (Modern Trade, E‑commerce, and CSD) , ensuring strong service levels, healthy inventory, and disciplined process adherence. The role involves hands‑on execution , co-ordination with supply & Distribution planners and be the Supply chain lead to Sales for concerned channels.

Key Responsibilities

- Demand & Supply Execution
- Support forecast finalization and supply planning for MT, E‑commerce, and CSD channels in S&OP; cycles.
- Work closely with MT / E‑commerce teams to capture:
- Promotions -Event‑based demand (sale days, spikes)

- Seasonal demand

- New launches
- Pack sizes, combos, and bundling
- Convert demand into deployment and replenishment plans aligned with plant and DC capacities.
- Order Fulfilment & Service Levels
- Oversee order processing and execution for:
- Modern Trade/ E-com customers
- CSD Delivery as per CSD norms
- Monitor Order management process and facilitate Order to invoice process.
- Track OTIF, fill rates, and order cycle time.
- Coordinate resolution of short supplies, order holds, and delivery failures.

- Inventory Management (Channel‑Wise)
- Monitor customer‑wise and DC/CFA‑wise inventory levels against norms.
- Ensure timely replenishment while avoiding over‑stocking and ageing.
- Actively track and drive reduction of:

- Slow‑moving inventory

- Expiry‑prone SKUs
- Damages and returns (especially for E‑commerce and CSD)

- CSD Operations Support
- Support planning and servicing of CSD depots as per allocation and norms.
- Track depot‑wise lifting and follow up for variances.

- Team Coordination




- Coordinate Supply Chain Executives / Planners handling operations.
- Allocate tasks, monitor daily deliverables, and ensure process discipline.
- Act as the first escalation point for execution issues within the team.

- Cross‑Functional Coordination

- Coordinate with

- Sales / Business Teams

- Supply/Distribution Planners
- Warehousing & Logistics partners
- Participate in weekly planning and review meetings.
- Provide inputs for S&OP; / planning forums as required.
- Reporting & MIS
- Prepare and maintain regular MIS on:

- Service levels

- Inventory ageing

- Customer‑wise performance
- Penalties, claims, and deductions
- Support root cause analysis for service gaps and execution issues.

Functional Skills Key Skills & Competencies

- Understanding of Alternate Channels / Key Accounts supply chain
- Basic to working knowledge of:

- Modern Trade operations

- E‑commerce supply models

- CSD institutional channels
- Strong analytical and Excel skills

- ERP exposure (SAP preferred)

Behavioural Skills

- Solid execution focus and attention to detail
- Ability to manage multiple priorities
- Stakeholder coordination and follow‑up discipline
- Team handling at an operational level

Qualifications & Experience

- Graduate / MBA (Supply Chain / Operations preferred)
- 4-7 years of experience in supply chain / customer service / planning
- Prior exposure to MT / E‑commerce / Institutional channels desirable
- FMCG / Consumer Products experience preferred

Key Success Measures

- OTIF / service levels for alternate channels
- Inventory ageing and expiry control
- Accuracy and timeliness of execution
- Reduction in customer complaints, penalties, and rework
- Team coordination and adherence to processes

📌 Team Lead – Supply Chain - Alternate Channels (Modern Trade, E-Com, CSD ) (Bengaluru)
🏢 Himalaya Wellness
📍 Bengaluru