International E-Commerce Chat Team Leader

Position: Team Leader International E-Commerce Chat

Experience: 3 -5 years in BPO, with minimum 3 years of Team Leader experience

Process: International E-Commerce Chat Support

Location: Work From Office

Qualification: Graduate preferred

Key Responsibilities

- Manage and lead a team of Chat Support Executives.
- Monitor and drive key performance metrics including AHT, Quality, Productivity, SLA, and adherence.
- Drive team performance and ensure achievement of process targets.
- Conduct regular coaching, feedback sessions, and performance reviews.
- Handle customer and process escalations and ensure timely resolution.
- Coordinate with internal teams and stakeholders to resolve operational issues and ensure smooth process functioning.
- Ensure effective team coordination, communication, task allocation, and daily operational support.
- Monitor attendance, shrinkage, adherence, and daily productivity.
- Prepare and share daily/weekly performance reports and highlight key trends and action areas.
- Ensure compliance with process, quality, and organizational guidelines.
- Support process improvements and implement action plans to improve overall team performance.

Required Skills

- Excellent written and verbal English communication skills.




- Strong leadership, team coordination, and people-management skills.
- Good analytical, decision-making, and problem-solving abilities.
- Hands-on experience with International Chat / E-Commerce processes.
- Ability to manage escalations and coordinate effectively with cross-functional teams.
- Comfortable working in rotational and night shifts.

Working: 5 Days Working + 2 Rotational Offs

Salary: As per experience and interview performance.

- Excellent written and verbal English communication skills.
- Robust leadership, team coordination, and people-management skills.
- Good analytical, decision-making, and problem-solving abilities.
- Hands-on experience with International Chat / E-Commerce processes.
- Ability to manage escalations and coordinate effectively with cross-functional teams.
- Comfortable working in rotational and night shifts.

Working: 5 Days Working + 2 Rotational Offs

Salary: As per experience and interview performance.

- Location Eligibility: Candidates residing within a 20 km radius can apply

HR -Ramesh pal -(phone hidden) iSON Xperiences

1302 Opal Squiare IT Park,

C-2, Padwal Nagar, Thane West, Pin-400604

www.isonxperiences.com

📌 Team lead onsite mumbai
🏢 ISON XPERIENCES
📍 Mumbai