Team Lead, Delivery Center Operations

Location: Sriperumbudur & Arakkonam, Tamil Nadu

Salary: 3.25 4.00 LPA

Experience: Minimum 1 year in Logistics / Delivery Operations

Employment Type: Full-time

About the Role

We are looking for a Team Lead – Delivery Center Operations to manage day-to-day delivery center activities, coordinate delivery teams, and ensure timely and efficient shipment processing. The ideal candidate should have hands-on experience in logistics or delivery operations and strong team-handling skills.

Key Responsibilities

- Manage daily operations at the delivery center, including shipment receiving, sorting, dispatch, and delivery coordination.
- Supervise and guide delivery executives and center staff.
- Monitor daily delivery performance and ensure shipments are delivered within defined timelines.
- Track pending, undelivered, and returned shipments and take corrective action.
- Coordinate with delivery executives, hub teams, customers, and other internal departments.
- Maintain accurate records of shipments, deliveries, returns, and operational activities.
- Monitor attendance,



productivity, and performance of the team.
- Handle operational issues and resolve day-to-day delivery-related escalations.
- Ensure compliance with company processes, safety standards, and operational guidelines.
- Prepare daily/weekly operational reports and share performance updates with management.
- Identify process gaps and suggest improvements to increase delivery efficiency and customer satisfaction.

Requirements
- Minimum 1 year of experience in logistics, courier, last-mile delivery, warehouse, or delivery center operations.
- Prior experience in team supervision or team coordination is preferred.
- Good communication and interpersonal skills.
- Ability to manage and motivate a team.
- Basic knowledge of MS Excel and operational reporting.
- Strong problem-solving and coordination skills.
- Willingness to work in a rapid-paced delivery/operations environment.
- Candidates who can work in Sriperumbudur or Arakkonam are preferred.

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